Aleecia Reyes-Reid
Round Lake
Summary
Committed job seeker with a history of meeting company needs.
Experienced with cash handling, customer service, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
Work History
Cashier
Sammies Chicago Style Sandwiches
09.2023 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts when needed to meet business needs.
- Operated cash register for cash and credit card transactions with accuracy.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Team Leader
Marriott Starbucks
11.2022 - 09.2023
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Ordered supplies when necessary to maintain adequate stock levels.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Barista
Target Starbucks
08.2022 - 11.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Assistant Manager
Grayslake Sammies
06.2018 - 04.2022
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Ensured compliance with all local health regulations related to food safety.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
Mundelein High School
2016
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Professionalism and courtesy
- Attention to detail
SOFT SKILLS
- Complaint Resolution
- Problem Solving
- Detail oriented
- Verbal/Written communication
- Team building and Leadership
- Quality Control
HARD SKILLS
- Staff Training
- Inventory Management
- Supply Ordering
- Espresso Machine Operation
- Up-Selling
Timeline
Cashier
Sammies Chicago Style Sandwiches
09.2023 - 02.2025
Team Leader
Marriott Starbucks
11.2022 - 09.2023
Barista
Target Starbucks
08.2022 - 11.2022
Assistant Manager
Grayslake Sammies
06.2018 - 04.2022
High School Diploma -
Mundelein High School
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