Alec Arroyo

Analytical and detail-oriented Business Analyst with strong experience leading impactful projects through data analysis, requirements gathering, and risk assessment. Skilled at turning complex business needs into clear, actionable plans and system requirements, working closely with cross-functional teams to meet organizational goals. Known for bridging the gap between technical and non-technical stakeholders to ensure effective communication, smooth implementation, and strong alignment with business objectives. Experienced in reviewing business processes, identifying potential risks, and recommending process or system improvements. Highly proficient in MS Office and SQL for data-driven analysis, with a solid background in project oversight, resource management, and mentoring. Committed to maintaining quality and compliance across all stages of the Software Development Life Cycle (SDLC).

• Acted as a liaison between the Fire Department and HR Department, facilitating seamless communication and coordination.
• Identified and resolved payroll discrepancies and managed merit increases on a bi-weekly basis, ensuring accuracy and compliance.
• Conducted new hire orientation and managed benefits administration, fostering a positive employee experience.
• Oversaw and managed the municipal budget for both the Fire Department and HR Department, ensuring fiscal responsibility.

• Managed and processed loan applications from initiation to completion, ensuring efficient and timely service delivery.
• Collaborated within an internal team to identify and implement process improvements using Lean Six Sigma methodologies.
• Handled account maintenance requests from members promptly and accurately, ensuring high levels of customer satisfaction.