Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alberto Roman

Waukegan

Summary

Dynamic leader with proven expertise in staff management and customer engagement, honed at Chipotle Mexican Grill. Excelled in streamlining operations and enhancing team performance, leveraging financial software proficiency and conflict resolution skills. Achieved significant improvements in customer service and operational efficiency, demonstrating a strong commitment to employer-desired outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bank Teller

Fifth Third Bank
08.2022 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

General Manager

Chipotle Mexican Grill
09.2019 - 11.2021
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Kitchen Manager

Chipotle Mexican Grill
07.2011 - 08.2019
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Education

High School Diploma -

Highland Park High School
Highland Park
05-2011

Skills

  • Data inputting
  • Financial software
  • Deposit and withdrawal management
  • Cash counting
  • Phone etiquette
  • Conflict resolution
  • Staff management
  • Customer engagement
  • Staff scheduling
  • Customer-oriented
  • Supervisory skills

Accomplishments

  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
  • Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

Fifth Third Bank
08.2022 - Current

General Manager

Chipotle Mexican Grill
09.2019 - 11.2021

Kitchen Manager

Chipotle Mexican Grill
07.2011 - 08.2019

High School Diploma -

Highland Park High School

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Alberto Roman