Albert Danquah
London,United Kingdom
Summary
Driven and highly adaptable professional with talent for building strong client relationships and strategic problem-solving. Possesses excellent communication and negotiation skills, combined with deep understanding of customer needs and market trends. Committed to delivering exceptional value and fostering long-term partnerships.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Business Relationship & Operations Manager
Osdan Group (Hybrid)
2022.12 - 2025.02
- Developed & modernised business operations, improving profit margins by 15% through strategic negotiations.
- Increased revenue by 30% through customer service excellence and referrals.
- Expanded business sustainably by identifying opportunities to grow portfolio and enhancing client relationships within network.
- Maintained strong B2B and B2C client relationships, driving retention and satisfaction.
- Built lasting relationships with key stakeholders through consistent engagement activities.
Facilities & Logistics Support Officer
Sodexo Oy
Helsinki
2016.08 - 2021.08
- Coordinated daily logistics and inventory across hospitality operations.
- Improved service workflows, contributing to 10% gain in operational efficiency.
- Ensured compliance with safety and quality standards in high-paced environments.
- Trained new team members to ensure seamless onboarding, and team cohesion.
Banking & Payments Analyst
Guaranty Trust Bank Plc
Accra
2008.08 - 2012.09
- Processed and reconciled large-volume financial transactions with 99% accuracy.
- Reduced resolution times by 30% through efficient investigation of payment issues.
- Supported upgrades to banking systems, enhancing reporting accuracy, and efficiency.
- Worked closely with compliance and risk departments to meet regulatory standards.
Education
Master of Science - Economics and Business Administration
University of Eastern Finland
Finland 2019.08 - 2022.11
BBA - International Business
Lahti University of Applied Sciences
Finland 2012.09 - 2017.06
Skills
- Communication Skills
- Problem Solving
- Organization & Time Management
- Compliance & Risk Awareness
- Team work & Collaboration
- Business & Data Analysis
- Account Retention & Service Improvement
- Customer Relationship Management
- Account & Key Account Management
- SQL (basic) Power BI CRM Systems (Salesforce, Hubspot, Zoho)
- Microsoft Office Suite
- Jira & Confluence (Working knowledge)
- Project Coordination/PRINCE2foundation
Accomplishments
- Boosted profit margins by 15% through vendor negotiations and improved inventory management.
- Increased revenue by 30% through service quality and client referrals in automotive industry.
- Contributed to a 10% operational efficiency gain through hands-on logistics coordination.
- Maintained strong B2B and B2C relationships, ensuring high client retention rates.
- Transitioned across three major sectors (banking, automotive, hospitality), demonstrating high adaptability.
Certification
- BCS Certificate in Business Analysis, The Chartered Institute for IT (UK), 2025
- Introduction to Business Analysis, IBM, 2025
- Compliance & Risk Management, One Education, 2025
- Creative thinking: Techniques and Tools for success, Imperial college London, 2020
Websites, Portfolios and Profiles
https://linkedin.com/in/albertdanquah
Timeline
Business Relationship & Operations Manager
Osdan Group (Hybrid)
2022.12 - 2025.02
Master of Science - Economics and Business Administration
University of Eastern Finland
2019.08 - 2022.11
Facilities & Logistics Support Officer
Sodexo Oy
2016.08 - 2021.08
BBA - International Business
Lahti University of Applied Sciences
2012.09 - 2017.06
Banking & Payments Analyst
Guaranty Trust Bank Plc
2008.08 - 2012.09