HVAC-R Service Technician
Toptec Heating, Cooling, Plumbing & Electrical
08.2025 - Current
- Provided exceptional customer service support during service calls and consultations.
- Responded to service requests in a timely manner, ensuring customer needs were met.
- Coordinated with suppliers to procure necessary HVAC-R components promptly.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Enhanced team collaboration by sharing knowledge and expertise on HVAC-R systems.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Filled out detailed work orders for each job completed.
- Worked overtime, holidays and weekends to accommodate company needs.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Assisted in maintenance, repair and installation of ventilation systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.