Alan Sills

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Delivered operational excellence by optimizing resources, processes, and overall cost structure.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.

Making hot and cold beverages and serving food to customers in store and drive through,maintaining a clean environment with cleaning duties throughout the day