Alan Schomer
East Moline
Summary
Seasoned Service Director bringing demonstrated safety management and performance optimization skills gained during experience in shop settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
24
24
years of professional experience
Work History
Regional Service and Parts Manager
Kunes Auto Group
11.2023 - 02.2024
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Coordinated with marketing teams to develop promotional materials and advertising campaigns for parts sales, driving increased revenue and brand awareness.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Trained team members in successful strategies to meet operational and sales targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Created employee schedules to align coverage with forecasted demands.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Service Director
Kimberly Chrysler Dodge Jeep RAM / BMW
08.2014 - Current
- Devised processes to boost long-term business success and increase profit levels.
Service Manager
Courtesy Nissan
04.2012 - 08.2014
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Call Center Customer Service Representative
AT&T
01.2009 - 04.2012
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered over 200 calls per shift to meet fast-paced call center demands.
Service Advisor
Bo Williams Buick / Suzuki
01.2000 - 11.2008
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to all customer inquiries thoroughly and professionally.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
United Township
East Moline, IL06.1995
Skills
- Decision Making
- Performance Evaluations
- Report Preparation
- Materials and Labor Costing
- Policy and Procedure Writing
- Safety Compliance
- Corrective Action Implementation
- Employee Safety Training
- Visual Inspection
- Worker Training
- Vendor Relations
- Job Prioritizing
- Relationship Building
Timeline
Regional Service and Parts Manager
Kunes Auto Group
11.2023 - 02.2024
Service Director
Kimberly Chrysler Dodge Jeep RAM / BMW
08.2014 - Current
Service Manager
Courtesy Nissan
04.2012 - 08.2014
Call Center Customer Service Representative
AT&T
01.2009 - 04.2012
Service Advisor
Bo Williams Buick / Suzuki
01.2000 - 11.2008
High School Diploma -
United Township
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