Alan Martinez
Midlothian
Summary
Proactive and customer-focused, excelled at Chick Fill A by enhancing drive-thru efficiency and boosting revenue through strategic upselling. Demonstrated exceptional cash handling expertise and a positive attitude, fostering teamwork and customer satisfaction. Achieved notable order accuracy, leveraging strong multitasking skills and food safety awareness.
Overview
2
2
years of professional experience
Work History
Drive-Thru Team Member
Chick Fill A
08.2022 - Current
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Bremen High School
Midlothian, IL05-2023
Skills
- Customer engagement
- Food safety awareness
- Cash handling expertise
- Positive attitude
- Teamwork and collaboration
- Money handling
- Cleaning and organization
- Listening skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Drive-Thru Team Member
Chick Fill A
08.2022 - Current
High School Diploma -
Bremen High School
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