Open To Work
Alan Given
Glenview
Summary
Healthcare director with proven expertise in optimizing operational efficiency in outpatient clinics. Achieved exceptional patient satisfaction scores while implementing strategic initiatives that lower costs and enhance service delivery. Focused on collaboration with multidisciplinary teams to improve quality metrics and promote ongoing improvement.
Overview
30
30
years of professional experience
Work History
Ambulatory Service Line Leader
Resilience Healthcare - West Suburban Hospital
Oak Park
03.2024 - Current
- Oversee operational and financial performance of outpatient clinics across three locations, ensuring alignment with strategic goals.
- Identified and executed process improvement opportunities within regional operations, enhancing service delivery.
- Led cross-functional teams to implement new business initiatives and enhance processes.
- Manage inventory of medical supplies and equipment for diverse departments, ensuring availability and compliance with standards.
- Support outpatient clinics specializing in orthopedics, cardiology, oncology, women's health, internal medicine, endocrinology, psychology, and family practice.
Director, Orthopedic Provider-Based Clinic
Weiss Memorial Hospital
Chicago
04.2017 - 03.2024
- Led the successful reaccreditation of the Hip & Knee Disease Specific certification through The Joint Commission, maintaining the program's certification for over 10 years as the first in Chicago to achieve this.
- Oversaw a multidisciplinary team of 15, promoting continuous improvement and achieving Press Ganey patient satisfaction scores above 90%.
- Implemented cost-saving initiative that reduced operational expenses for knee and hip braces by 80% while maintaining quality metrics to support performance improvement.
- Managed service agreements with nine physician practices to ensure compliance with CMS standards and optimize operational efficiency.
- Collaborated with Marketing to enhance community awareness of Orthopedic programs, leading to a 10% increase in patient volume for 2022-2023.
Orthopedic Service Line Manager
Weiss Memorial Hospital
Chicago
01.2011 - 04.2017
- Managed the Orthopedic Programs 'Joint University' and 'Chicago Spine Center,' overseeing quality assurance, patient care, safety risk management, and facility maintenance.
- Led clinical team to deliver high-quality care services and implemented 12-month hospital-wide initiative to enhance staff education on customer service, improving patient satisfaction.
- Developed staff communication system ensuring accurate implementation of treatment plans and comprehensive patient care, enhancing team collaboration.
- Coordinated patient care by scheduling appointments and developing transition care plans.
- Enhanced marketing efforts through CME, community in-services, and direct outreach, collaborating with surgeons, administration, and support staff to achieve program goals.
Joint Care Coordinator
Weiss Memorial Hospital
Chicago
01.2008 - 01.2011
- Managed case management, insurance authorizations, and data analysis to improve quality outcomes in orthopedic program.
- Evaluated patient care needs, prioritized treatments, and maintained patient flow, enhancing patient education effectiveness.
- Oversaw monthly performance improvement meetings, reporting on quality outcomes, medical product reviews, and resource management.
- Developed a medication delivery system through a local pharmacy to enhance customer satisfaction and reduce readmissions due to medication errors.
- Trained new staff on quality control procedures and promoted program through community in-service events locally and out-of-state.
Rehabilitation Technician
Weiss Memorial Hospital
Chicago
03.1996 - 01.2008
- Facilitated outpatient physical therapy for patients recovering from knee and hip replacements, wound care, and spine surgery, enhancing rehabilitation under Physical Therapists' guidance.
- Monitored and documented patient progress in therapy, ensuring effective management of high-volume caseload.
- Coordinated daily schedules for Physical Therapists, Occupational Therapists, and patients to optimize treatment flow.
- Demonstrated strong written and verbal communication skills with healthcare professionals, patients, and caregivers.
Education
Bachelor of Science - Health Administration
01-2007
Healthcare Internship - Operational Management
01-2007
Aunt Martha Community Women Health Center
Skills
- Healthcare Marketing
- Program Development
- Quality control
- Regulatory Compliance
- Data Analysis
- Care coordination
- Service delivery
- Financial oversight
- Supervisory development
- Team leadership
- Strong Client Relations
- Effective communication
- Customer excellence
Personal Information
Title: Experienced Healthcare Leader
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$99000/yr - $200000/yrTimeline
Ambulatory Service Line Leader - Resilience Healthcare - West Suburban Hospital
03.2024 - Current
Director, Orthopedic Provider-Based Clinic - Weiss Memorial Hospital
04.2017 - 03.2024
Orthopedic Service Line Manager - Weiss Memorial Hospital
01.2011 - 04.2017
Joint Care Coordinator - Weiss Memorial Hospital
01.2008 - 01.2011
Rehabilitation Technician - Weiss Memorial Hospital
03.1996 - 01.2008
Governors State University - Bachelor of Science, Health Administration
Governors State University - Healthcare Internship, Operational Management