Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Alaiza Montano

Chicago,IL

Summary

Experienced administrative office assistant with over 6 years of customer service and office support skills. Skilled multitasker with expertise in data entry, document management, and record keeping. Strong organizational skills and attention to detail to improve office operations efficiency. Knowledgeable in administrative procedures and clerical methods.

Overview

10
10
years of professional experience

Work History

Document Imaging Specialist

Inspira Financial
01.2023 - Current
  • Operated document imaging systems to convert physical documents into digital formats.
  • Provided support for document organization initiatives, resulting in a more efficient filing system for simplified retrieval and access.
  • Examined scanned images to guarantee they met clarity and accuracy requirements, implementing corrections where necessary.
  • Received, organized, and prioritized documents for scanning purposes.
  • Collaborated with cross-functional teams to identify and resolve imaging-related issues.
  • Adhered to regulatory standards for mail handling and data storage within the organization.

Account Specialist

Access Financial Group
10.2018 - 01.2023
  • Managed daily mail processing, including opening, sorting, and distribution.
  • Prepared and distributed monthly financial reports detailing participant deposits, withdrawals, and earnings allocations, ensuring accuracy and compliance.
  • Managed customer inquiries and provided timely resolutions to ensure satisfaction.
  • Resolved customer inquiries through phone and email.
  • Executed administrative tasks to maintain accurate records, documentation, and data entry.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Administrative Support/Customer Service Representative

Goodwill Industries
09.2015 - 06.2016

Education

Associate of Arts - Business

Harold Washington City of Chicago Colleges
Chicago, IL
05.2024

High School Diploma -

Plano Senior High School
Plano, TX
04-2024

Skills

  • Client support
  • Strong time management
  • Detail-oriented data management
  • Effective communication skills
  • Consistent work efficiency
  • Office administration
  • Organizational skills
  • Adaptability and flexibility
  • Computer skills
  • Clerical support
  • Mail handling
  • Customer service

Software

Microsoft Outlook

Microsoft Excel

Salesforce

OneDrive

Microsoft Teams

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Serving in a church's children's ministry, specifically with toddlers, helping them learn and grow emphasizes an active role in their development
  • Supporting local food banks and community pantries through organized donation drives and fundraising initiatives

Timeline

Document Imaging Specialist

Inspira Financial
01.2023 - Current

Account Specialist

Access Financial Group
10.2018 - 01.2023

Administrative Support/Customer Service Representative

Goodwill Industries
09.2015 - 06.2016

Associate of Arts - Business

Harold Washington City of Chicago Colleges

High School Diploma -

Plano Senior High School

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Alaiza Montano