Alaina COX

Researched and generated creative marketing campaigns to drive engagement.

• Produced content aligned with strategic communication objectives.
• Designed marketing materials, writing copy and formatting graphics effectively.
• Developed strategies that enhanced previous marketing efforts.
• Generated reports and metrics to refine overall marketing strategy.

• Described menu items and recommended products based on customer preferences.
• Greeted customers upon arrival to enhance overall experience.
• Created complex, hand-crafted beverages tailored to individual tastes.
• Stocked shelves with necessary ingredients for coffee drink preparation.
• Delivered exceptional customer service throughout each interaction.

• Delivered exceptional customer service, engaging with patrons and resolving inquiries.
• Operated coffee brewing equipment while maintaining cleanliness in work area.
• Prepared and served coffee, espresso drinks, blended coffees, and teas.
• Managed daily morning rush with efficient and composed customer service.
• Greeted customers and processed orders for beverages and food items.

• Facilitated customer product selection by providing comprehensive product information.
• Maintained organized sales floor and visually appealing merchandise displays.
• Processed sales transactions with accuracy using point-of-sale systems.
• Collaborated with team members to reach store sales targets and execute promotions.

• Processed customer transactions efficiently at point of sale while maintaining accuracy in cash drawer.
• Assisted customers with product inquiries, ensuring informed selections.
• Prepared high-quality espresso drinks according to established recipes and standards.
• Greeted customers warmly and delivered exceptional service throughout interactions.
• Served ice cream and toppings, fostering a welcoming atmosphere.
• Maintained cleanliness of serving area and equipment consistently during shifts.