Alaila Childs

• Greeted clients and visitors warmly upon arrival at the WIC office.
• Scheduled appointments and managed daily front desk operations efficiently.
• Assisted clients in completing applications and gathering necessary documentation.
• Handled incoming calls, directing inquiries to appropriate personnel promptly.
• Ensured front desk area remained organized, welcoming, and professional at all times.

• Collected and verified patient information upon arrival.
• Assisted patients with completing necessary forms and documentation.
• Provided excellent customer service while handling all incoming calls efficiently and professionally.
• Developed strong communication skills, assisting patients with inquiries and appointments.
• Received positive feedback from 95% of patients for providing courteous and empathetic service.

• Demonstrated professionalism and empathy in all patient interactions, ensuring a positive experience.

Administrative Support:

• Maintained accurate patient records in the electronic health records
  (EHR) system, ensuring data integrity.
• Managed administrative tasks such as filing, data entry and inventory management with attention to detail.
• Assists with scheduling patient appointments , optmizing providerschedules for maximum efficiency.Customer Service:Managed inbound and outbound calls from patients, addressing inquiries and resolving issues promptly.

• Provided timely assistance to customers via phone and online chat.
• Resolved customer inquiries and issues using CRM software efficiently.
• Maintained accurate records of customer interactions and transactions.