Akshaya Chellappa
Aurora
Summary
Quality Assurance Test Lead recognized for driving QA excellence in web and mobile applications. Successfully defined and executed end-to-end QA strategies that reduced regression cycles by optimizing automation coverage. Proven ability to lead cross-functional teams, ensure seamless stakeholder communication, and elevate quality standards across complex retail systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Associate Projects
Cognizant Technology Solutions Corp
10.2021 - Current
- End-to-end test planning for multiple releases and sprints.
- Define the QA strategy for Marketplace MVP with clear scope boundaries.
- Performed Functional, System, Smoke, Sanity, and Regression testing for Ulta's UB-Marketplace across Web and Mobile (Android & iOS) platforms.
- Validated API request methods include GET, POST, PUT, PATCH, DELETE across integrations like payments, loyalty, user profile, promotions, and order management services.
- Achieved 100% in-sprint automation coverage along with comprehensive regression automation
- Completed training in AI fundamentals and practical applications
- Utilized MCP servers and AI-powered tools such as Copilot and Cursor to enhance automation efficiency
- Trained in and gained hands-on exposure to SAP processes including Procure-to-Pay (P2P), Accounts Receivable (AR), and Accounts Payable (AP)
- Validated end-to-end 3P marketplace order lifecycle in SAP by creating and verifying Sales Orders using VA01/VA02/VA03 and ensuring correct document flow from web/OMS to SAP SD.
- Validated end-to-end retail order lifecycle including order creation, sourcing, allocation, shipment, invoicing, cancellation, and returns between OMS, SAP, POS, and downstream systems.
- Performed detailed validation of Sales Order types, item categories, schedule lines, pricing conditions, taxes, shipping conditions, and partner functions in VA03 to ensure alignment with OMS order payloads.
- Validated end-to-end order lifecycle includes product browsing, cart, checkout, payment, fulfillment, and returns across web, mobile, APIs, OMS, and POS.
- Create or refine the automation roadmap, including tools, frameworks, and timelines.
- Conducted functional testing for eCommerce flows integrating IBM Sterling OMS, SAP S4, TIBCO CLE, and backend services.
- Managed daily status, defect triage, stakeholder updates, release readiness.
- Validated data flow and synchronization between OMS and SAP for order creation, fulfillment, shipment confirmation, invoicing, and returns.
- Defined the overall test strategy that integrates both manual and automation testing.
- Identified test scenarios suitable for automation based on ROI, stability, and complexity.
- Track automation coverage vs business priorities.
- Executed API testing using Postman, validating response codes, headers, JSON/XML schema, and backend data integrity.
- Performed negative and error-handling testing for APIs ensuring stable transaction handling.
- Tested ULTA-specific promotions including ULTAmate Rewards, online coupons.
- Validated multiple payment methods including credit/debit cards, gift cards, store credits, cash, and Apple Pay.
- Used SQL queries to validate order, payment, and customer data across databases.
- Executed end-to-end automated test scenarios using Tricentis TOSCA.
- Designed and implemented order creation, routing, sourcing, scheduling, fulfillment, shipment, invoicing, cancellation, and returns processes using TOSCA, streamlining project workflows.
- Documented TOSCA standards, best practices, and onboarded team members through training and demos.
- Reduced overall manual regression effort significantly through robust TOSCA regression suites.
- Monitored daily test execution: automated regression, smoke tests, API tests, etc.
- Logged, tracked, and analyzed defects using JIRA.
- Facilitated communication among QA, development, DevOps, and product teams to ensure alignment and efficiency in project releases.
- Collaborated with product owners, developers, OMS, POS, and integration teams to ensure seamless releases.
- Leveraged AI tools to design and develop automation scripts for end-to-end business workflows
Sr Software Test Engineer
RR Donnelley & Sons Co
Chennai
06.2015 - 09.2021
- Define the overall test strategy for MyConnect: Scope by modules (Leave, Attendance/ORS, Exit, Touchstone, etc.) Test types: functional, integration, regression, UAT support, performance sanity, security checks.
- Execute functional, regression, and end-to-end tests across: Mobile platforms (Android/iOS) and supported devices/OS versions. Web/admin screens if any (HR updates, dashboards).
- Validate integrations and data consistency (e.g., LMS, Attendance system, HRMS, Touchstone).
- Ensure end-to-end integration testing is planned and executed: LMS, Attendance systems, HRMS, Touchstone workflows.
- Drive QA ceremonies and governance: Sprint planning inputs (testing impacts, dependencies), Daily sync/risk updates, Defect triage meetings with Dev/PO/BA.
- Communicated quality status to stakeholders (PO, PM, Engineering manager, HR business owners) through QA metrics, including pass rate, defect leakage, defect severity distribution, and re-open rate, facilitating informed release risk assessments and go/no-go recommendations.
- Analyzed business requirements and user stories for employees, managers, and HR personas to identify critical test conditions for workflows, ensuring comprehensive coverage for scenarios like leave requests, manager approvals, and HR visibility.
- Created and maintained detailed test scenarios and test cases for employee functions (People Search, My Profile, Leave, Attendance/ORS, Premium Time, Telecom Directory) and manager/HR functions (Approvals, employee record updates, Exit Clearance initiation), enhancing testing rigor across Touchstone flows.
- Perform data validation in backend logs/DB where permitted (employee record updates, exit clearance status, approval audit trail).
- Ensured auditability for approvals and exit clearance.
- Coordinate UAT planning and post-release monitoring support.
- Analyzed defect trends and worked with stakeholders to reduce recurring issues.
Education
Bachelor of Engineering - Computer Science
Sathyabama University
Chennai04-2015
Skills
- QA Strategy
- UAT Coordination
- Risk-Based Testing
- Test planning
- Test automation
- Defect management
- Release & Defect Management
- Agile (Scrum)
- Waterfall Methodologies
- Selenium WebDriver with JAVA
- Playwright with Javascript
- API & Integration Testing
- Mobile Applications
- Web Applications
- OMS & HCM Systems Testing
- Database testing
- IBM Sterling OMS applications
- Postman-RestAPI
- SQL Basics
- Azure Devops
- JIRA
- Confluence
- Zephyr
- TOSCA
- HCM - PeopleSoft
- Core HR
- Absence Management
- Payroll Interfaces
- Employee Lifecycle
- Integrations
- Supply chain management
- Supply Chain
- Order management systems
- E-commerce
- 3P Marketplace Models
- Vendor Fulfillment
- Returns & Refund
- IBM Sterling OMS
- SAP S4
- TIBCO CLE
- MIRAKL
- Happy Returns
- Bods- Tidal
- Windows
- Android
- IOS
- Teamwork and Collaboration
- Leadership
- Process Improvement
- Customer service
- Team management
- Adaptability
- Organization skills
- Good Communication skills
- Test planning
- Test automation
- Defect management
- Project documentation
Certification
- Certified in Quality Assurance from the International Software Testing Qualification Board (ISTQB)
- Certified SCRUM Master from Scrum Alliance
- Certified Google AI Essentials from Coursera.
Disclaimer
I hereby solemnly affirm that all the details provided above are true to the best of my knowledge.
Timeline
Senior Associate Projects
Cognizant Technology Solutions Corp
10.2021 - Current
Sr Software Test Engineer
RR Donnelley & Sons Co
06.2015 - 09.2021
Bachelor of Engineering - Computer Science
Sathyabama University