AKRAM MAALI
Orland Park
Summary
A Project Manager with experience managing large complex projects delivered on time and on budget. Utilizing excellent communication, interpersonal and analytical skills to provide consistent proactive interaction with the stakeholders. Solutions oriented with a strong focus on client satisfaction, on time project completion and bottom-line results.
Overview
27
27
years of professional experience
Work History
Customer Project Manager
Comcast Business
Naperville
02.2013 - 12.2025
- Responsible for managing the implementation of Comcast Business Metro-Ethernet and Advanced Voice Service solutions
- Metro-Ethernet solutions include EDI, ENS, EPL and EVPL
- Voice Solutions include hosted VoIP product Business VoiceEdge, Trunking products PRI (Primary Rate Interface) and the hybrid Trunking/VoIP product SIP (Session Initiation Protocol)
- Manage the end-to-end service delivery of Comcast Business Metro-Ethernet and Advanced Voice Service solution projects from order receipt to installation complete and service activation
- Experience working with Comcast Business Voice Service implementation tools - Webtop, Simon, Salesforce, Century, Workbench, Numeritrack, TAG and the local biller CSG
- Conduct conference calls with clients, Sales Account teams and Solution Design Engineers for assigned project orders to review the implementation requirements per Sales Order Agreement documentation
- Confirm dates with client for installation/activation and work with internal teams for scheduling of proper field Technician resources to meet client requested dates.
Project Manager
Tellabs
Naperville
01.1999 - 07.2011
- Responsible for managing the deployment of telecommunications equipment to customer locations
- Proactively managed and coordinated the shipment, delivery, site survey, installation and acceptance testing of equipment valued in the hundreds of thousands of dollars
- Served as a single point of contact for customer and internal project inquiries to build customer trust
- Provided regular status updates to project stakeholders to eliminate surprises
- Negotiated project schedules in accordance with customer requested dates and the availability of internal matrix team members to ensure all project stakeholders agree on milestones and expectations
- Identified risks/mitigated risks by reviewing the full project Scope of Work and validated them by engaging all project stakeholders including technical specialists
- Communicated risks to project stakeholders in a clear and concise manner to ensure all stakeholders gain a full understanding
- Worked diligently to overcome obstacles and resolve issues resulting in minimal project disruptions
- Ensured maximum profitability for each project by consistently confirming and validating project revenues versus costs throughout the lifecycle of the project
- Met or surpassed specified company metric for project profit margin for 100% of projects
Education
Bachelor Of Arts - Political Science
Saint Xavier University
Chicago, ILSkills
- Stakeholder Relationship Management
- Deployment Coordination
- Project Management
Timeline
Customer Project Manager
Comcast Business
02.2013 - 12.2025
Project Manager
Tellabs
01.1999 - 07.2011
Bachelor Of Arts - Political Science
Saint Xavier University