Akira Cariaga
Northbrook
Summary
Highly experienced sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Elsmore Swim Shop
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Store opening and closing procedures.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
Pacsun
11.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Store opening and closing procedures.
Social Media and Content Management
Era Social Club
06.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day social media and content operations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicated with clients in regards to scheduling bookings.
- Edited pictures and/or videos for social media advertisements.
- Time management, with regards to scheduled content for social media postings.
Front Desk Associate
Next Level Martial Arts and Fitness
05.2022 - 08.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily housekeeping tasks.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Managed customer memberships and appointment times.
- Studio opening and closing procedures.
Education
No Degree - Exercise Physiology, Pre-PT
Marquette University
Milwaukee, WI05-2028
High School Diploma -
Glenbrook South High School
Glenview, IL05-2024
Skills
- Customer service
- Customer needs assessment
- Customer assistance
- Problem-solving
- Time management
- Cash handling
- Retail sales
- Reliability and punctuality
- Business opening and closing procedures
- Relationship building / teamwork and collaboration
- Fluent in English, ability to fully understand Tagalog
Timeline
Social Media and Content Management
Era Social Club
06.2023 - 12.2024
Retail Sales Associate
Elsmore Swim Shop
11.2022 - Current
Front Desk Associate
Next Level Martial Arts and Fitness
05.2022 - 08.2022
Retail Sales Associate
Pacsun
11.2021 - Current
No Degree - Exercise Physiology, Pre-PT
Marquette University
High School Diploma -
Glenbrook South High School
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