Akila Wallace
Chicago
Summary
Results-driven program support professional with a strong background in customer service and professional presentation. Expertise in building relationships and delivering clear communication, dedicated to fostering a collaborative and effective work environment.
Overview
5
5
years of professional experience
Work History
Shelter Staff/ Program Support
Northside Housing and Supportive Serivces
Chicago
02.2025 - Current
- Served as primary point of contact for clients, staff, and community partners.
- Demonstrated exceptional customer service while assisting individuals from diverse backgrounds.
- Coordinated daily operations and maintained a welcoming environment.
- Managed conflict resolution and deescalation in high pressure situations.
Substitute Teacher/ Cadre
Chicago Public Schools
Chicago
11.2021 - Current
- Engaged and managed groups of 30+ students, fostering a positive and professional learning environment.
- Developed strong relationships with students, faculty, and staff, enhancing collaboration and support within the school community.
- Adapted quickly to new settings and responsibilities across multiple schools and grade levels.
- Delivered clear verbal communication and presentations to diverse audiences.
Education
Bachelor of Science - Biology
Northeastern Illinois University
Chicago, ILSkills
- Program Coordination
- Client Advocacy
- Community Outreach
- Team Collaboration
- Conflict Resolution
- Adaptability
- Relationship Building
Timeline
Shelter Staff/ Program Support
Northside Housing and Supportive Serivces
02.2025 - Current
Substitute Teacher/ Cadre
Chicago Public Schools
11.2021 - Current
Bachelor of Science - Biology
Northeastern Illinois University