A’Kayla Perkins
Fairview Heights
Summary
Healthcare professional with a strong customer service background, experienced in providing empathetic support, clear communication, and effective problem resolution while maintaining accuracy and confidentiality in fast-paced environment
Overview
3
3
years of professional experience
Work History
Patient Care Technician
St. Elizabeth Hospital
03.2024 - Current
- Assisted nursing staff with daily patient care and hygiene on medical/surgical floor. Monitored vital signs to support patient health. Responded to call lights to address patient needs promptly.
Phlebotomist
American Redcross
03.2023 - 12.2024
- Oversaw donor check-in process to enhance experience. Monitored vital signs to verify suitability for donation. Executed venipuncture procedures for blood, platelet, and plasma donations with precision.
Dialysis Technician
Davita Dialysis
01.2024 - 03.2024
- Achieved high patient satisfaction by providing comprehensive care before, during, and after dialysis sessions. Successfully executed dialysis treatments, contributing to improved patient outcomes.
Education
High School Diploma -
SIUE East St Louis Charter Highschool
05.2017
Skills
- Reliability
- Team player
- Time management
- Customer service skills
- Active listening skills
- Conflict resolution
- Professional communication
- Multitasking
- Accurate documentation
- customer /patient advocacy
Timeline
Patient Care Technician
St. Elizabeth Hospital
03.2024 - Current
Dialysis Technician
Davita Dialysis
01.2024 - 03.2024
Phlebotomist
American Redcross
03.2023 - 12.2024
High School Diploma -
SIUE East St Louis Charter Highschool