Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ajla Momkovic

Glenview

Summary

Dynamic and reliable professional with a proven track record at Northwestern University, excelling in guest engagement and exceptional customer service. Adept at adapting to high-pressure environments, I leverage strong problem-solving skills to enhance customer satisfaction and drive repeat business. Committed to maintaining a positive atmosphere and achieving sales goals

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

3
3
years of professional experience

Work History

Server

Northwestern University
01.2024 - Current
  • Adapted quickly to changing priorities in high-pressure environments.
  • Assisted in menu knowledge, explaining dishes and drink pairings to guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Provided excellent customer service, ensuring satisfaction and repeat business.

Tanning Consultant

L.a. Tan
04.2023 - 01.2024
  • Advised clients on tanning options and skin care products to enhance customer experience
  • Educated customers on safe tanning practices and proper equipment usage
  • Maintained cleanliness and organization of tanning facilities and equipment
  • Increased salon revenue through upselling tanning packages and retail products to clients.

Merchandise Associate

T.J. Maxx
05.2022 - 05.2023
  • Organized product displays to enhance customer engagement and shopping experience.
  • Assisted in restocking merchandise to maintain store presentation and inventory accuracy.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.

Education

High School Diploma -

Glenbrook South High School
Glenview, IL

Certificate - Business

Oakton Community College
Des Plaines, IL
08-2026

Skills

  • Guest engagement
  • Exceptional customer service
  • Adaptability
  • Time management
  • Reliability
  • Problem-solving
  • Critical thinking

Languages

English
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Server

Northwestern University
01.2024 - Current

Tanning Consultant

L.a. Tan
04.2023 - 01.2024

Merchandise Associate

T.J. Maxx
05.2022 - 05.2023

High School Diploma -

Glenbrook South High School

Certificate - Business

Oakton Community College
Ajla Momkovic