Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ajani Haddock

Chicago

Summary

Reliable sales and customer service professional with proven success in fast-paced work environments. Quality-focused and adept at cultivating strong business relationships, as well as working with teams to achieve project goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Advisor

Columbus Telecommunications (Barbados) Ltd.
08.2022 - 11.2023
  • Used the CWC sales cycle to ascertain client needs and provide personalized telecom products and services
  • Informed clients about the terms and conditions outlined in service level and warranty agreements
  • Exceeded sales targets by over 150% in all service lines for 3 consecutive quarters
  • Managed cash, card and check transactions accurately, ensuring a balanced drawer at the end of daily operations
  • Audited client accounts handled by the sales team to ensure compliance with industry standards and guidelines

Customer Service Representative

GCG Ground Services (United Airlines)
09.2021 - 07.2022


  • Managed high-stress check in and boarding processes, while maintaining professionalism in dealing with members of the public
  • Filed passenger claims for lost, damage or pilfered luggage which improved customer retention by 28%
  • Led a cross-training initiative targeted at agent competency in all carrier systems, which translated to a 15% increase in on-time performance
  • Liaised with border agencies at international airports to ensure passenger entry requirements were met

Commercial Associate

Nulook Company
07.2018 - 12.2020


  • Improved customer satisfaction ratings by 35% through excellent service and product knowledge
  • Assisted store management with inventory control and maintaining merchandise displays for optimal visual appeal
  • Processed exchanges, returns and refunds for customers in accordance with company policy
  • Resolved customer concerns promptly, escalating only major issues to the store manager

Education

Associate of Science - Economics, Law & Communications

Queen's College
Bridgetown, Barbados
07.2020

Skills

  • Communication
  • Problem Solving
  • Customer Service & Relations
  • Computer Proficiency ( Microsoft Office Suite)
  • Cash Handling
  • Project Management

Certification

  • Liberty Latin America Sales Training - August 2022
  • Airport Operations - Safety & Security - Grantley Adams International Airport - September 2021

Timeline

Retail Sales Advisor

Columbus Telecommunications (Barbados) Ltd.
08.2022 - 11.2023

Customer Service Representative

GCG Ground Services (United Airlines)
09.2021 - 07.2022

Commercial Associate

Nulook Company
07.2018 - 12.2020

Associate of Science - Economics, Law & Communications

Queen's College

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