A'Ja Holmes
Lansing
Summary
Compassionate and solutions-driven Behavioral Health Supervisor with a proven record of guiding clinicians, coordinating cross-functional teams, and delivering evidence-based care within both educational and corporate environments. Over 10 years of professional experience bridging client advocacy, leadership, and organizational process improvement. Adept at translating complex clinical concepts into practical strategies that improve access, engagement, and quality of care—especially for underserved communities. Committed to integrating empathy, data-informed decision-making, and trauma-informed practices into all levels of behavioral-health service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Supervisor
Alternatives, Inc.
09.2023 - Current
- Provide direct supervision to behavioral-health clinicians, ensuring adherence to ethical standards and evidence-based best practices.
- Collaborate with the Clinical Supervisor to train, coach, and onboard new therapists, enhancing team integration and consistency in care delivery.
- Partner with the Systems & Training Department to record and distribute internal trainings, including modules supporting Chicago Public Schools partnerships.
- Manage departmental budgets, contracts, and external partnerships to ensure operational efficiency and alignment with strategic goals.
- Drive collaboration between Behavioral Health and Restorative Justice teams, strengthening trauma-informed, community-based interventions.
- Lead cross-functional projects such as EHR implementation and South Side site planning, applying change-management principles to support successful rollout.
- Serve as a thought partner to leadership by analyzing root causes of service gaps, recommending process improvements, and guiding implementation of equitable solutions.
Mental Health Counselor
Amaris Counseling LLC
04.2023 - Current
- Provide individual counseling to a diverse caseload of clients presenting with anxiety, depression, trauma, and relational concerns.
- Conduct intake assessments, treatment planning, and progress reviews to monitor outcomes and inform ongoing care.
- Integrate CBT, DBT, and Solution-Focused interventions with a culturally responsive, strengths-based approach.
- Maintain accurate documentation and adhere to HIPAA and ethical standards while engaging in supervision and continuing education.
- Facilitate emotional-wellness workshops and small-group interventions that promote resilience and emotional regulation skills.
Senior Implementation Coordinator
Fetch Rewards
09.2020 - 03.2023
- Led implementation processes across multiple teams, managing timelines, documentation, and client communications for enterprise onboarding projects.
- Partnered with cross-functional departments (Engineering, Product, and Customer Success) to resolve technical issues and streamline processes.
- Facilitated company-wide training sessions and knowledge-sharing to promote consistent adoption of new systems and workflows.
- Collaborated with Employee Resource Groups to host mental-wellness and inclusion-focused professional-development events.
- Anticipated potential risks and applied proactive problem-solving strategies to meet deadlines and client expectations.
Customer Success Manager
ShowingTime
01.2018 - 11.2019
- Served as primary liaison for real-estate clients, leading onboarding, training, and support to ensure successful technology adoption.
- Conducted live virtual training sessions and developed instructional materials to enhance user engagement and reduce support requests.
- Applied conflict-resolution skills and empathetic communication to de-escalate high-stress situations, experiences later foundational to therapeutic practice.
- Collaborated cross-departmentally to identify workflow bottlenecks and design process improvements, enhancing operational efficiency.
- Recognized for cultivating strong client relationships and delivering measurable results through effective communication and responsiveness.
Education
Master of Arts - Clinical Mental Health Counseling
Northwestern University
Evanston, IL12.2022
Bachelor of Arts - Psychology
DePaul University
Chicago, IL06.2018
Skills
- Clinical Supervision & Mentorship
- Evidence-Based Practice (CBT, DBT, SFBT)
- Program Implementation & Evaluation
- Training & Facilitation
- Strategic Planning
- Budget Oversight
- Team Leadership & Collaboration
- Crisis Intervention & Risk Assessment
- Change Management
- DEI & Cultural Humility
Accomplishments
• Leadership Pipeline Program — Alternatives, Inc. (2024)
- Competitive 12-month program preparing employees of color for director-level roles.
- Focus on board governance, supervision, recruitment, budgeting, fundraising, and equity-centered leadership.
Certification
- Licensed Professional Counselor (LPC) — Illinois
- LCPC Application Pending — Illinois Department of Financial & Professional Regulation
Timeline
Behavioral Health Supervisor
Alternatives, Inc.
09.2023 - Current
Mental Health Counselor
Amaris Counseling LLC
04.2023 - Current
Senior Implementation Coordinator
Fetch Rewards
09.2020 - 03.2023
Customer Success Manager
ShowingTime
01.2018 - 11.2019
Bachelor of Arts - Psychology
DePaul University
Master of Arts - Clinical Mental Health Counseling
Northwestern University
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