Aja Austin
Chicago
Summary
Dynamic Surgical Patient Services Assistant at the University of Chicago Medical Center, adept at enhancing patient experiences through exceptional customer service and meticulous attention to detail. Proven ability to maintain patient confidentiality while supporting nursing staff and ensuring regulatory compliance, all while thriving in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Surgical Patient Services Assistant
University of Chicago Medical Center
11.2014 - 02.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported office operations by expertly handling administrative needs.
- Answered patient inquiries and provided information about healthcare services.
- Cleaned and set up rooms in preparation for patient appointments.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Assisted nursing staff inside Operating and or Procedure Rooms.
Data Entry Guard
N.P.G Control Systems
01.1998 - 04.2009
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Associate of Science - Nursing
Rasmussen University
Romeoville, IL06-2026
Certification - Certified Medical Assistant
Midwester Career College
Chicago, IL11-2010
Skills
- Customer service and assistance
- Accounts receivable
- Patient confidentiality
- Investigating issues
- Policy understanding
- Multitasking and organization
- Verbal and written communication
- Relationship building
- Regulatory compliance
Timeline
Surgical Patient Services Assistant
University of Chicago Medical Center
11.2014 - 02.2025
Data Entry Guard
N.P.G Control Systems
01.1998 - 04.2009
Associate of Science - Nursing
Rasmussen University
Certification - Certified Medical Assistant
Midwester Career College
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