Aiya Hunter
Fox Lake
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Assistant Manager
CBD Kratom
Wauconda
04.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Receptionist
TOPS Dog Kennel
Grayslake
02.2023 - 04.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Dog Caretaker
Shag Bark Pet Retreat & Spa
Lake Villa
07.2022 - 12.2022
- Educated visitors on proper handling techniques for different breeds of dogs.
- Interacted with customers who visited the facility to inquire about adopting a pet or boarding one at the facility.
- Created detailed reports on each dog's progress while under my supervision.
- Demonstrated excellent customer service skills when interacting with clients.
- Conducted regular health checks on animals, monitored their behavior and reported any changes or concerns to supervisor.
- Provided positive reinforcement to promote good behavior from the dogs.
- Responsible for providing daily care and exercise to all dogs in the facility, including feeding, grooming and cleaning up after them.
- Organized individual play times with each dog to ensure their physical and emotional well-being.
- Maintained records of medications administered, vaccinations given and general health information for each animal.
- Regularly cleaned cages, runs, kennels, yards and other enclosures used by the animals.
- Kept accurate logbooks regarding daily activities of all animals in the facility.
- Ensured cleanliness of kennels and other areas of the facility by disposing of waste properly, washing bedding and changing water bowls as necessary.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Walked animals outside to avoid accidents in play areas or bedding.
- Walked dogs while enforcing good behavior and manners.
- Cared for pets during owners' absences.
- Offered animals exercise opportunities through walks and play activities.
Education
Grant Community High School
Fox Lake, ILSkills
- Customer service
- Inventory management
- Sales analysis
- Regulatory compliance
- Employee training
- Team building
- Conflict resolution
- Timekeeping management
- Performance feedback
- Rewards program oversight
- Multitasking and organization
- Sales monitoring
- Sales growth
- Sales reporting
- Customer relations
Timeline
Assistant Manager
CBD Kratom
04.2024 - Current
Receptionist
TOPS Dog Kennel
02.2023 - 04.2024
Dog Caretaker
Shag Bark Pet Retreat & Spa
07.2022 - 12.2022
Grant Community High School