Aishah Washington
Chicago
Summary
Proven expertise in housekeeping and teamwork, demonstrated through a successful tenure at Hilton Garden Inn Hotel. Excelled in maintaining high cleanliness standards, reducing guest complaints significantly. Skilled in safety procedures and cleaning techniques, achieving top performance metrics in service quality and customer satisfaction at Sodexo USA.
Overview
14
14
years of professional experience
Work History
Room Attendant
Hilton Garden Inn Hotel
04.2022 - 01.2025
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Environment Service Specialist
Sodexo USA
04.2016 - 10.2021
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Environmental Services Housekeeper
Mount Sinai Hospital
01.2011 - 12.2015
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
High School Diploma - Chemistry
Dunbar Academy
Chicago, IL06.2010
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Safety awareness
- Professional appearance
- Teamwork orientation
- Safety procedures
Timeline
Room Attendant
Hilton Garden Inn Hotel
04.2022 - 01.2025
Environment Service Specialist
Sodexo USA
04.2016 - 10.2021
Environmental Services Housekeeper
Mount Sinai Hospital
01.2011 - 12.2015
High School Diploma - Chemistry
Dunbar Academy
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