Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aisha Busch

Woodridge

Summary

Mental Health Specialist with over8 years of experience in mental health, hospitality, and customer service. Demonstrates a strong ability to assess and treat mental health needs while leveraging skills in customer service and time management to enhance client outcomes. Committed to continuous learning and development, aiming to innovate mental health support systems for individuals and communities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security

SECURITAS
06.2024 - Current
  • Monitor premises to ensure safety and security, preventing incidents and unauthorized access
  • Coordinate with team to resolve security issues, enhancing overall vigilance and response
  • Utilize surveillance systems to detect and report suspicious activities, improving incident response
  • Conduct regular safety checks, identifying potential risks and implementing corrective measures
  • Collaborate with law enforcement when necessary, ensuring compliance with security protocols

Mhs, Hartgrove behavioral health hospital
02.2021 - 11.2023
  • Managed patient care plans, enhancing treatment outcomes and improving patient satisfaction
  • Collaborated with multidisciplinary teams, achieving seamless patient transitions and care continuity
  • Implemented strategies for crisis intervention, reducing incident rates and enhancing safety
  • Analyzed patient data to identify trends, driving improvements in service delivery and efficiency
  • Provided compassionate mental health support at Hartgrove, enhancing patient well-being through individualized care plans and crisis intervention strategies
  • Conducted in-depth patient assessments, identifying key behavioral patterns to tailor effective treatment strategies and improve overall care outcomes

Csr

Rush Medical Center
06.2020 - 10.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Responded to customer requests for products, services, and company information.

Front Desk

Hyatt House
08.2018 - 04.2020
  • Managed guest check-ins, enhancing customer satisfaction through efficient service
  • Resolved guest issues promptly, improving overall guest experience and loyalty
  • Coordinated with housekeeping for seamless room readiness, boosting operational efficiency
  • Handled billing inquiries, ensuring accurate and timely transactions
  • Trained new staff, fostering a collaborative and supportive team environment
  • Welcomed guests warmly, managed reservations efficiently, and resolved issues promptly
  • Enhanced guest satisfaction through personalized service and attention to detail

Education

Diploma - General Studies

Proviso East High School
Maywood, IL
06.2002

Skills

  • POS - Experienced
  • Public Speaking - Expert
  • Patient Advocacy - Experienced

Certification

May2019 - Apr2020: Food Handler Certification at Food Handler Certification

Timeline

Security

SECURITAS
06.2024 - Current

Mhs, Hartgrove behavioral health hospital
02.2021 - 11.2023

Csr

Rush Medical Center
06.2020 - 10.2022

Front Desk

Hyatt House
08.2018 - 04.2020

Diploma - General Studies

Proviso East High School

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Aisha Busch