Aisha Allen
Summary
Compassionate Patient Service Representative with 15+ years of experience in interacting with patients, families, and stakeholders to answer questions about healthcare policies, service, or products. Focused on ensuring individual complete consent, billing, and insurance paperwork. Strive to create a welcoming environment that promotes excellent service.
Overview
15
15
years of professional experience
Work History
PSR
University Of Chicago Medicine
04.2022 - Current
- Serve as a liaison between doctors and other staff regarding patient arrivals and emergency situations.
- Remain abreast of relevant regulations and changes in industry practices.
- Coordinated with team of healthcare professionals to improve communication and collaboration, leading to a 30% decrease in appointment cancellations and rescheduling.
Senior Billing Specialist
PMRG
01.2018 - 04.2022
- Supported business growth through meticulous monitoring of client accounts, enabling expansion without compromising financial stability or client satisfaction levels.
- Mentored junior billing specialists, sharing best practices and fostering a collaborative work environment.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
Education
Associate of Applied Science - Medical Billing And Coding
Purdue University
Chicago, IL08.2019
Skills
- Customer Satisfaction
- Data Entry & Typing
- Office Administration
- Problem-Solving
- Conflict Resolution Strategies
- Time Management - Multitasking
Timeline
PSR
University Of Chicago Medicine
04.2022 - Current
Senior Billing Specialist
PMRG
01.2018 - 04.2022
Associate of Applied Science - Medical Billing And Coding
Purdue University
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