Airiana Williams
Chicago
Summary
Administrative and front-office professional with 6+ years of experience supporting customer operations, scheduling, document management, and office coordination in corporate, government, and home-improvement environments. Former Feldco receptionist with a strong background in handling high-volume calls, maintaining accurate customer records, coordinating appointments, and supporting operations teams. Known for professionalism, organization, and creating smooth customer experiences in fast-paced office settings.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Clerk
United States Postal Service, USPS
Franklin Park
11.2023 - 12.2024
- Processed and tracked high-volume mail and customer records with accuracy and efficiency
- Maintained detailed logs and ensured timely distribution of sensitive materials
- Provided front-line customer service in a fast-paced environment
- Supported daily operations through documentation, inventory tracking, and workflow organization
Behavior Technician
KGH Autism Services
Deerfield
04.2023 - 11.2023
- Managed client records, documentation, and scheduling in compliance with service requirements
- Communicated with families and clinical teams to coordinate care and appointments
- Maintained organized files and accurate reporting for multiple clients
- Supported team operations by training new staff and ensuring consistency in procedures
Receptionist
Feldco Windows, Siding & Doors
Des Plaines
04.2022 - 04.2023
- Served as the first point of contact for customers, vendors, and internal teams
- Handled high-volume inbound calls, messages, and inquiries with professionalism
- Collected customer information, confirmed appointments, and routed requests to the correct departments
- Managed office documentation, scanning, and filing to keep customer records accurate and organized
- Supported scheduling and inter-department coordination to ensure smooth daily operations
- Assisted with office supply management and front-office workflow organization
Direct Support Professional
Ada S. McKinley Community Service
Chicago
10.2019 - 04.2021
- Maintained client records, care documentation, and scheduling
- Communicated with healthcare teams and families to coordinate services
- Ensured accurate reporting and compliance with organizational standards
- Trained new staff on documentation and operational procedures
Education
Bachelors Coursework (in Progress) - Human Resources Development
Rasmussen University
09.2025 - 01.2026
Paul Laurence Dunbar Vocational Career Academy
Chicago, ILSkills
- Customer Service & Call Handling
- Scheduling & Appointment Coordination
- Contract & Document Processing
- Data Entry & CRM Systems
- Microsoft Word & Excel
- Spreadsheet Tracking
- Office & Front Desk Operations
- Multi-Line Phones
- Email & Customer Communication
- File Scanning & Record Management
- Time Management & Organization
Additional Information
- Proficient in Microsoft Word, Excel, and CRM systems
- Experience working in corporate, government, and healthcare office environments
- Strong attention to detail, confidentiality, and customer satisfaction
- CPR & First Aid Certified
Timeline
Bachelors Coursework (in Progress) - Human Resources Development
Rasmussen University
09.2025 - 01.2026
Clerk
United States Postal Service, USPS
11.2023 - 12.2024
Behavior Technician
KGH Autism Services
04.2023 - 11.2023
Receptionist
Feldco Windows, Siding & Doors
04.2022 - 04.2023
Direct Support Professional
Ada S. McKinley Community Service
10.2019 - 04.2021
Paul Laurence Dunbar Vocational Career Academy