Airiana Williams
Chicago
Summary
Dedicated and adaptable administrative professional with over 6 years of experience supporting office operations, customer service, and team coordination across healthcare, government, and home improvement industries. Skilled in managing front desk tasks, scheduling, data entry, and customer communication with a strong focus on efficiency and client satisfaction. Known for streamlining workflows, improving service delivery, and maintaining a calm, solutions-oriented approach in fast-paced environments. Proficient in Microsoft Office, QuickBooks, and CRM systems, with a proven ability to support cross-functional teams and drive administrative excellence.
Overview
5
5
years of professional experience
Work History
Clerk
United States Postal Services
11.2023 - 12.2024
- Sort and deliver mail efficiently, enhancing delivery accuracy and customer satisfaction.
- Recorded and tracked mail, ensuring timely processing and distribution.
- Increased customer satisfaction through exceptional service and attention to detail.
- Streamlined mail processing workflows and implemented route optimization strategies, directly contributing to a 15% boost in customer satisfaction ratings.
- Managed high-volume mail distribution while maintaining precise tracking records and inventory controls, ensuring seamless delivery operations.
Behavior Technician
KGH Autism Services
04.2023 - 11.2023
- Completed 40+ hours training for Registered Behavior Technician credentials.
- Assisted individuals with developmental disabilities in various settings.
- Collaborated with teams to develop individualized behavior plans.
- Trained new hires on methodologies for Autism Spectrum Disorders.
- Partnered with clinical teams to develop and execute personalized behavior support strategies, enhancing client outcomes through coordinated care approaches.
- Developed creative engagement strategies and mentored new staff in effective autism intervention techniques, promoting best practices in client care.
Receptionist
Feldco Windows, Siding, and Doors
04.2022 - 04.2023
- Welcomed visitors, boosting satisfaction and fostering a positive first impression.
- Streamlined admin tasks, achieving faster completion and enhancing office efficiency.
- Managed supplies strategically, reducing costs while maintaining resource availability.
- Supported events, improving employee engagement and contributing to a vibrant workplace.
- Coordinated interdepartmental meetings to enhance communication, resulting in stronger team alignment and shared project goals.
Direct Support Professional
Ada S. McKinley
10.2019 - 04.2021
- Provided personalized care and support to individuals with disabilities, enhancing daily living skills and independence.
- Developed and implemented individualized care plans, ensuring alignment with clients' needs and preferences.
- Monitored client progress, documenting behavioral changes and reporting concerns to healthcare professionals as needed.
- Trained new staff members on best practices in caregiving and compliance with regulatory standards for quality care.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
Education
CNA Certificate -
Malcolm X College
03.2020
High School Diploma - undefined
Paul Laurence Dunbar Vocational Career Academy
06.2019
Bachelors degree - Human Resources Development
Rasmussen University
Skills
- Microsoft Excel
- Microsoft Office
- Customer Service
- Administrative Skills
- Sales Techniques
- Troubleshooting
- Scheduling
- Data Analysis
- Time Management
- Creative Problem Solving
- Team Collaboration
- Analytical Thinking
- Organization skills
- Typing speed
- Mail distribution
- Spreadsheet tracking
Languages
English
Polish
Timeline
Clerk
United States Postal Services
11.2023 - 12.2024
Behavior Technician
KGH Autism Services
04.2023 - 11.2023
Receptionist
Feldco Windows, Siding, and Doors
04.2022 - 04.2023
Direct Support Professional
Ada S. McKinley
10.2019 - 04.2021
High School Diploma - undefined
Paul Laurence Dunbar Vocational Career Academy
CNA Certificate -
Malcolm X College
Bachelors degree - Human Resources Development
Rasmussen University
Hobbies
Robotics club, Networking events, Fundraising, Learning foreign languages, Hosting social gatherings
Courses
- The Arts and Science of Relationships: Understanding Human Needs
- University of Toronto
Additional information
- Completed first aid and CPR certification, enhancing emergency response skills.