Open To Work
Aimen Najam
Bolingbrook
Summary
Results-driven Customer Service Representative skilled in delivering exceptional support through phone, email, and live chat. Strong problem-solving and communication capabilities enhance customer satisfaction across various settings. Effectively manages multiple tasks while meeting performance goals. Experienced with CRM systems and excels in active listening and multitasking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Learning Support Practitioner
NewVic Sixth Form College
11.2022 - 06.2024
- Reviewed student profiles and EHCPs to ensure tailored support.
- Supported students in completing tasks outlined in EHCPs, promoting individual learning success.
- Designed individualized education plans for diverse student needs.
- Tracked student progress towards IEP goals, ensuring accurate documentation for ongoing support.
- Conducted assessments to evaluate student progress and learning outcomes.
- Collaborated with colleagues to adapt curricula for special education students.
- Supported teachers in planning learning activities and maintaining accurate records.
- Enhanced collaboration by facilitating effective communication between teachers and parents.
- Prepared classroom environments for effective lesson delivery.
Customer Support Associate
Anayah Jewellery
08.2021 - 08.2022
- Resolved customer inquiries on account issues, billing questions, and troubleshooting to enhance customer satisfaction.
- Responded promptly to customer inquiries via phone, email, and online chat.
- Resolved customer complaints through effective communication.
- Assisted customers with inquiries about products and services.
- Processed orders, refunds, and service requests efficiently to ensure timely resolutions.
- Handled order processing and returns efficiently.
- Trained new customer representatives to boost team capability and service quality.
- Collaborated with departments to develop effective online marketing strategies.
Customer Service Representative
Home Retail Group
06.2014 - 07.2017
- Resolved customer complaints with effective communication and problem-solving, ensuring customer satisfaction and loyalty.
- Handled high-volume calls with professionalism and patience.
- Collaborated with team members to improve service efficiency.
- Transitioned from part-time customer service advisor to full-time operations team leader.
- Managed staff performance through targeted training, development, and regular feedback sessions to foster a motivated team.
- Oversaw correspondence between management and staff, ensuring alignment on store objectives.
- Analyzed consolidated reports and took ownership of store financials for improved accountability.
- Represented store at regional meetings, contributing insights on strategic initiatives.
- Coordinated nationwide rollout of digital store format to significantly enhance customer experience and engagement.
- Planned and facilitated staff meetings with engaging presentations and interactive materials.
- Consistently surpassed annual sales targets while maintaining a high closing ratio.
- Documented customer interactions in the customer relationship management system.
Sales Advisor and Customer Consultant
The Body Shop
09.2013 - 06.2014
- Greeted and assisted customers during shopping experiences, enhancing engagement and satisfaction.
- Achieved customer satisfaction ratings of 82% through personalized service and product recommendations.
- Leveraged beauty therapy expertise to build customer loyalty and encourage repeat business.
- Provided product information based on extensive beauty therapy knowledge.
- Delivered makeovers and makeup tips to showcase product benefits.
- Promoted products by encouraging shoppers to try new items.
- Compiled stock lists and executed timely refills to ensure availability.
- Maintained organized inventory management for efficient operations.
Education
NVQ Beauty therapy, Level 2 - united kingdom
SAPIANOS Beauty Training Centre
united kingdom07-2014
A-Levels - Law (B), English Language and Literature (C), History (C), Art (C), Extended Project Qualification (C)
Leyton Sixth Form College
London07-2012
GCSE - Mathematics (C), English Language (C), English Literature (C), Double Science (C, C), History (C), Art (B), Religious Education (B), German (C)
Connaught School for Girls
London07-2009
Skills
- Learning assessment
- Behavioral intervention
- Client relationship management
- Student engagement
- Collaborative teaching
- Skills development
- Office software proficiency
- CRM proficiency
- Zendesk and Salesforce
- Freshdesk proficiency
- Problem solving
- Remote communication
- Conflict resolution
Certification
Duke of Edinburgh (Bronze & Silver)
References
Available upon request
Languages
- English (native)
- Urdu
- Punjabi
Languages
English
Professional
Urdu
Professional
Punjabi
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$25000/yr - $200000/yrTimeline
Learning Support Practitioner
NewVic Sixth Form College
11.2022 - 06.2024
Customer Support Associate
Anayah Jewellery
08.2021 - 08.2022
Customer Service Representative
Home Retail Group
06.2014 - 07.2017
Sales Advisor and Customer Consultant
The Body Shop
09.2013 - 06.2014
NVQ Beauty therapy, Level 2 - united kingdom
SAPIANOS Beauty Training Centre
A-Levels - Law (B), English Language and Literature (C), History (C), Art (C), Extended Project Qualification (C)
Leyton Sixth Form College
GCSE - Mathematics (C), English Language (C), English Literature (C), Double Science (C, C), History (C), Art (B), Religious Education (B), German (C)
Connaught School for Girls