Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AIMEE RAMIRO

Chicago

Summary

Experienced hospitality professional with a proven track record in delivering exceptional customer service, effective time management, and strong team leadership. Seeking a leadership role to leverage skills in enhancing operations and elevating the overall guest experience. Committed to providing a seamless and memorable experience for every guest, excelling in fast-paced environments and fostering a collaborative and motivated team. With a keen eye for detail and a passion for exceeding expectations, dedicated to driving success and achieving excellence in the hospitality industry.

Overview

9
9
years of professional experience

Work History

Bartender / Server

Apero Wine Bar
08.2023 - Current
  • Provide upscale dining experiences with extensive wine and cocktail knowledge
  • Maintain bar organization, assist with inventory, and ensure seamless service
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Operations Manager

WhirlyBall
01.2023 - 08.2023
  • Oversee daily restaurant and bar operations, ensuring high service standards
  • Manage staff hiring, training, and scheduling for smooth operations
  • Handle financial operations, including cash reconciliation and reporting
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Bar Lead / Bartender

River Roast
07.2019 - 01.2023
  • Created seasonal cocktail menus and trained staff on new beverage offerings
  • Managed liquor ordering, inventory, and bar organization
  • Delivered high-quality service in a fast-paced, upscale environment
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.

Bartender

Punch Bowl Social
07.2016 - 08.2019
  • Provided craft cocktail service in a high-volume setting
  • Maintained bar stock, cleanliness, and efficiency
  • Served high customer volumes during special events, nights, and weekends.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server / Captain / Banquet Captain

Punch Bowl Social
03.2016 - 10.2018
  • Trained and mentored new servers to uphold service quality
  • Managed large parties and coordinated events with sales managers
  • Boosted overall efficiency by effectively delegating tasks among team members.
  • Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
  • Managed server team for efficient table coverage and optimal dining experience.
  • Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.

Education

Culinary / Pastry Arts -

Del Mar College
Corpus Christi, TX
01.2016

Skills

  • Fast-paced, high-volume service expertise
  • Strong communication
  • Leadership
  • Craft cocktails knowledge
  • Wine pairing knowledge
  • Food pairing knowledge
  • Staff training
  • Mentoring
  • Inventory management
  • Cost control
  • Exceptional guest service
  • Problem-solving
  • Strong multitasking
  • Highly reliable
  • Customer service expertise

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Bartender / Server

Apero Wine Bar
08.2023 - Current

Operations Manager

WhirlyBall
01.2023 - 08.2023

Bar Lead / Bartender

River Roast
07.2019 - 01.2023

Bartender

Punch Bowl Social
07.2016 - 08.2019

Server / Captain / Banquet Captain

Punch Bowl Social
03.2016 - 10.2018

Culinary / Pastry Arts -

Del Mar College

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AIMEE RAMIRO