Dedicated professional with experience at Marriot Hotel, excelling in time management and customer service. Proven ability to enhance guest satisfaction through meticulous room maintenance and effective teamwork. Strong mathematical skills utilized in payroll processing at Chicago Public Schools, ensuring accuracy and compliance. Committed to maintaining high standards and operational efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Marriot Hotel
06.2022 - Current
Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
Assisted in daily laundry operations, ensuring availability of fresh linens and towels.
Utilized cleaning chemicals and equipment safely according to established protocols.
Reported maintenance issues promptly to ensure swift resolution for guest comfort.
Followed standard operating procedures for room inspections, ensuring adherence to quality standards.
Collaborated with team members to achieve efficient workflow and timely room turnovers.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Timekeeper
Chicago Public Schools, Howe School of Excellence
02.2019 - 09.2022
Recorded employee hours using timekeeping software, ensuring accuracy and compliance with company policies.
Processed payroll data, verifying time entries to maintain financial integrity and timely payments.
Collaborated with department managers to resolve discrepancies in time records and attendance issues.
Trained new staff on timekeeping procedures and software tools to enhance operational efficiency.
Maintains both manual and automated timekeeping records for a large group of sworn and civilian employees, represented by police and non-police collective bargaining agreements, in order to record and track employees’ time and attendance
Comfortable using computers. Daily duties include using Microsoft 365 (Excel and Outlook) and proprietary software
Maintained confidential employee records while adhering to privacy regulations and organizational standards.
Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
Excellent communication skills (in-person, email, phone, memos, etc.) explaining timekeeping policy regarding pay, overtime, paid time off, etc.
Ability to organize and synthesize large volumes of records, forms, orders, etc.
Interprets and applies established timekeeping rules governing the compensation of employees for hours worked based on Federal law, union contracts, departmental general orders and the salary ordinance
Records timekeeping data on Time and Attendance Cards for employees working multiple shifts, posting regular and overtime hours worked, compensatory time earned and time off
Use math calculation formulas to calculate overtime and paid time off accruals under the Fair Labor Standards Act (FLSA)
On weekly deadlines, completes monthly overtime reports to calculate personnel costs for overtime worked, out of grade worked, holiday pay and buy-back of benefit days, baby furloughs and furloughs
Maintains timekeeping records and related support documents
Flexibility to adapt to changes in contracts, technology, laws, and administrative policies and procedures
Security Officer
Allied Universal Security Services
05.2019 - 11.2020
Monitored premises to ensure safety and security for personnel and property.
Conducted regular patrols and inspections to identify potential security breaches.
Responded promptly to incidents, providing first aid and emergency assistance as needed.
Implemented access control procedures, verifying credentials of visitors and employees.
Collaborated with law enforcement during investigations, providing detailed reports on incidents.
Trained new security personnel on protocols, emergency procedures, and equipment usage.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
North Lawndale College Prep
Chicago, IL
06-2019
Skills
Time Management
Strong Mathematical & Excel skills
personnel
FTs And Track Systems
money handling
Dependability
team work
complex problem solving
customer & personal service
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Consistently received positive performance reviews.
Implemented web-based human resources and time sheet system to minimize errors and cost while improving payroll efficiency.