Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Aidan Vloedman

Orland Park

Summary

Shift Supervisor at Starbucks with proven leadership and customer service skills. Excellent with team collaboration and fostering a positive work environment. Recognized for effectively training new partners and enhancing operational efficiency, ensuring guest satisfaction through proactive communication and problem-solving. Proficient in insurance terminology and operations.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
Orland Park
07.2023 - Current
  • Utilizing leadership skills by anticipating and addressing both guest and partner needs
  • Training new partners on company policies and customer service standards
  • Managing inventory by utilizing technology and assessing store needs
  • Communicating effectively with the team to ensure store operations run smoothly
  • Creating a positive work environment by encouraging and supporting partners
  • Handling difficult encounters with disruptive guests and making the moment right
  • Delegating tasks between partners to ensure all tasks are properly completed with a sense of urgency
  • Ensuring feedback from upper management is addressed and resolved

Barista

Starbucks
Normal
01.2020 - 07.2023
  • Making quality handcrafted beverages efficiently while maintaining a positive attitude
  • Connecting with guests to create a warm and welcoming environment while ensuring satisfaction
  • Supporting fellow partners by making sure the area is clean and organized
  • Handling guest transactions while engaging points of connection
  • Training new partners to set them up with the skills needed to be successful
  • Collaborated with fellow partners to ensure smooth service flow

Barback

Hughie McClafferty’s
Lemont
01.2018 - 01.2019
  • Assisting other staff members by restocking beverages
  • Maintaining the cleanliness of the bar area and equipment throughout shifts.
  • Delivering drinks and assisting guests as needed with excellent customer service
  • Organizing inventory
  • Bussing tables to ensure cleanliness throughout the establishment

Food Runner & Assistant Cook

Soundgrowler Brewing Co.
Tinley Park
01.2017 - 01.2018
  • Supporting kitchen staff with food preparation
  • Maintaining cleanliness, both in the kitchen and throughout the brewery
  • Assisting bartenders and cleaning the bar area
  • Working with the kitchen staff by preparing and assembling menu items
  • Serving food to guests promptly and ensuring customer satisfaction

Education

BS - Risk Management and Insurance

Illinois State University
Normal, Illinois

Skills

  • Customer Service
  • Mathematics
  • Time Management
  • Risk Analysis
  • Organization
  • Effective communication
  • Leadership
  • Proficient with Word
  • Proficient with Excel
  • Proficient with PowerPoint
  • Proficient with Outlook
  • Team collaboration

Professional References

  • Nathan Price, Store Manager, Starbucks, price.t.nathan@gmail.com, (309)-830-8820
  • Nicole Carey, Shift Supervisor, Starbucks, Nicole.carey.97@gmail.com, (815)-519-5728
  • Lisa Mayr, Administrator, Illinois State University, lmmayr@ilstu.edu, (309)-530-4886
  • Anne Wanda, Risk Manager, Walsh Construction Group, awanda@walshgroup.com, (312)-735-8266

Timeline

Shift Supervisor

Starbucks
07.2023 - Current

Barista

Starbucks
01.2020 - 07.2023

Barback

Hughie McClafferty’s
01.2018 - 01.2019

Food Runner & Assistant Cook

Soundgrowler Brewing Co.
01.2017 - 01.2018

BS - Risk Management and Insurance

Illinois State University

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Aidan Vloedman