Aidan McCain
Morton Grove
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Technician
Xfinity
07.2024 - 03.2025
- Activated, configured, and troubleshot mobile devices and related account issues with a high degree of accuracy.
- Resolved complex customer system concerns efficiently, contributing to smooth daily store operations.
- Assisted with store opening/closing procedures, inventory management, and sales support.
- Gained hands-on experience with device security configuration and account management systems.
Team Member
Steak ‘n Shake
06.2022 - 02.2024
- Maintained operational standards during opening and closing shifts.
- Delivered consistent customer service while managing multiple responsibilities simultaneously.
- Assisted in training new team members on company procedures and service expectations.
Receptionist
Illinois State University, Multicultural Center
09.2021 - 05.2022
- Managed front-desk operations, including phone calls, email correspondence, and visitor intake.
- Provided professional customer service to students, faculty, and guests, maintaining confidentiality.
- Supported administrative staff with office coordination and daily operational tasks.
Associate Crew Member
Arby’s
08.2019 - 03.2020
- Managed customer transactions, order processing, and food preparation in accordance with quality standards.
- Maintained cleanliness and sanitation throughout the restaurant.
- Earned ServSafe certification focused on food safety and service standards.
Education
No Degree - Cybersecurity
Joliet Junior College
Joliet, IL12-2026
undefined
Illinois State University
Normal, IL05.2022
High School Diploma -
Mustang High School
Mustang, OK05-2020
Skills
- Core Skills: Customer Service & Professional Communication, Technical Troubleshooting, Office Administration, Team Collaboration, Detail-Oriented, Adaptability
- Comprehensive device troubleshooting
- Mobile device testing expertise
- System updates
- Data recovery solutions
- Mobile device security
- Mobile device management
- Facilitating team learning
Certification
High School Diploma
Skills & Certifications
Languages: English
Timeline
Mobile Technician
Xfinity
07.2024 - 03.2025
Team Member
Steak ‘n Shake
06.2022 - 02.2024
Receptionist
Illinois State University, Multicultural Center
09.2021 - 05.2022
Associate Crew Member
Arby’s
08.2019 - 03.2020
undefined
Illinois State University
No Degree - Cybersecurity
Joliet Junior College
High School Diploma -
Mustang High School