Aidan Kruse
Smoothie King
Urbana
1
Language
4
years of professional experience
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Work History
Shift Lead
4 Months- Supervised team members during shifts to ensure smooth operations and customer satisfaction.
- Trained new staff on company protocols, beverage preparation, and customer service standards.
- Managed inventory levels, restocking supplies to maintain product availability and freshness.
- Implemented cleanliness standards in food preparation areas to comply with health regulations.
Cashier
2 Months- Issued receipts, refunds, credits, and change to ensure customer satisfaction.
- Issued receipts, refunds, credits, or change due to customers.
- Restocked supplies and ensured cleanliness of checkout area.
Server
2 Months- Communicated with kitchen staff to address customer allergies and special requests, ensuring food safety and satisfaction.
- Inspected food items for quality before serving. before serving it to customers.
- Delivered exceptional customer service to enhance overall dining experience.
Customer Service Representative
2 Months- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Identified and pursued upselling opportunities based on customer needs, contributing to revenue growth.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support, streamlining their experience.
Education
Master of Arts - History
Some College (No Degree) - History
Master of Arts - Labor And Employment Relations
Skills
Team leadership
Order processing
Point of sale systems
Customer service
Staff training
Team leadership
Team leadership
AWARDS & SCHOLARSHIPS
Eagle Scout
Languages
English
Native or Bilingual
Timeline
Shift Lead
Smoothie King
05.2026 - CurrentRead More
Cashier
Burger King
06.2024 - 08.2024Read More
Server
Villa St Benedict
06.2023 - 08.2023Read More
Customer Service Representative
The Home Depot Inc
06.2022 - 08.2022Read More
Illinois State University
Some College (No Degree) from History
Read More
University of Illinois At Urbana-Champaign
Master of Arts from History
Read More
University of Illinois At Urbana-Champaign
Master of Arts from Labor And Employment Relations
Read More