Ahsen Gok

• Led daily operations while serving an average of over 100 guests per shift, ensuring service excellence.
• Trained, coached, and supervised a team of eight employees to meet customer needs and brand standards.
• Maintained and organized inventory, placing timely orders to support business demands.
• Strengthened customer relationships by listening to feedback and creating positive, welcoming experiences.
• Developed leadership and problem-solving skills while managing both staff and guest concerns.

Starbucks — Barista

• Delivered personalized service while creating handcrafted beverages and food items.
• Built guest connections by staying knowledgeable about seasonal promotions, and making tailored recommendations.
• Partnered with team members to maintain smooth, efficient operations during high volume periods.
• Maintained a clean, organized workspace while adhering to safety and quality standards.
• Anticipated guest needs, and resolved issues quickly to ensure a memorable experience.