Ahna South

• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
• Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.

• Manages 125 complex patient caseload, assess patient health care needs, assure appropriate level of care management, perform review to identify potential delays and readmission risks
• Collaborates with inpatient staff and physician groups to determine goals for level of care, promote length of stay management and coordinate discharge management activities
• Triage patient with use of motivational interviewing and coordinate patient centered care plans
• Provides leadership, support, supervision and clinical expertise within care management teams to achieve outcomes
• Serves as a resource to physicians, nurses, peers, and CM staff in managing complex cases and resolving issues
• Supports department and team education and training
• Supports transitions in care coordination and care management
• Promotes customer satisfaction among patients, families, physicians, external case managers, payers, vendors, inpatient staff, supports team satisfaction, and engagement
• Actively support performance improvement initiatives to achieve team, department, and institutional goals

Key Achievements: Presenter at Rush Innovation Symposium 2020, WOW award recipient, active role in department heart failure research project, implemented Transitions of Care Face-to-Face Model.

• Completed patients physical health assessments
• Collect patients health information and collaborate with patients, providers, and medical staff to create a plan of care
• Urinary catheter insertion and care, CBI monitoring and bladder irrigation
• IV insertion, blood draws, calculating and maintaining IV drips
• NGT insertion/GTube monitoring
• Wound care and dressing changes/Ostomy site care and maintenance
• Blood/blood product administration and monitoring
• Proper charting, documentation, and maintenance of patient's medical record
• Record and analyze patient medical histories, symptoms, and conditions
• Administer medications and treatments
• Teach patients and their families about the treatment and plan of care

Key Achievements: Daisy Award nominee