Ahmed El Sayed El Darder
Acting Rooms Division Manager
Abu Dhabi,Abu Dhabi
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Acting Rooms division manager
Radisson Blue Cornich Abu Dhabi hotel &resort
1 2023 - Current
- Managed crisis situations effectively, ensuring minimal impact on guests' experiences during unforeseen events or emergencies.
- Implemented best practices for energy conservation within the division, reducing overall utility expenses.
- Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Elevated service standards by conducting regular quality assurance inspections and providing timely feedback to staff
Front Office Manager
Radisson Blue Cornich Abu Dhabi hotel &resort
- 01.2023
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Assistant Front Office Manager
Sheraton Abu Dhabi Hotel & Resort
- 04.2021
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Night Manger
Sheraton Abu Dhabi Hotel & Resort
01.2019 - 04.2021
- Elevated front desk performance by implementing streamlined check-in/check-out processes focused on expediting guest interactions without sacrificing quality of service.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Collaborated with other departments to coordinate seamless transitions between shifts, ensuring consistent service delivery for guests throughout their stay.
Front office Shift leader
Sheraton Abu Dhabi Hotel & Resort
05.2011 - 03.2013
- Streamlined check-in and check-out processes for improved efficiency and shorter wait times.
- Oversaw VIP arrivals, coordinating personalized amenities and concierge services tailored specifically for each individual client''s needs.
- Handled cash transactions accurately, balancing daily sales reports and reducing discrepancies in financial records.
- Conducted regular staff meetings to address concerns, provide updates, and encourage open dialogue among team members.
Guest Service agent
Sheraton Abu Dhabi Hotel & Resort
04.2011 - 03.2012
- Managed group bookings to ensure seamless organization of events and accommodations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
Guest Service agent
Hilton Sharks bay Sharm El sheikh
01.2010 - 01.2011
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
- Contributed towards an overall increase in online review ratings by providing prompt assistance whenever required.
Telephone Operator
Sultan Garden Resort Sharm El sheikh
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance job performance.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
Waiters
Hilton Waterfalls Hotel & Resort
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Education
Master of Arts - Tourism And Hotels
Alexandria University
Egypt 01.2005 - 01.2009
Skills
Microsoft Mail
undefinedReferences
Available upon request
Timeline
Night Manger
Sheraton Abu Dhabi Hotel & Resort
01.2019 - 04.2021
Front office Shift leader
Sheraton Abu Dhabi Hotel & Resort
05.2011 - 03.2013
Guest Service agent
Sheraton Abu Dhabi Hotel & Resort
04.2011 - 03.2012
Guest Service agent
Hilton Sharks bay Sharm El sheikh
01.2010 - 01.2011
Master of Arts - Tourism And Hotels
Alexandria University
01.2005 - 01.2009
Acting Rooms division manager
Radisson Blue Cornich Abu Dhabi hotel &resort
1 2023 - Current
Front Office Manager
Radisson Blue Cornich Abu Dhabi hotel &resort
- 01.2023
Assistant Front Office Manager
Sheraton Abu Dhabi Hotel & Resort
- 04.2021
Telephone Operator
Sultan Garden Resort Sharm El sheikh
Waiters
Hilton Waterfalls Hotel & Resort
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