Ahmad Salem
Deir Hanna
Summary
Currently working as a technical support and looking to pursue a career as a networks and systems specialist
Goal-driven and highly motivated on working with others and completing the required tasks to achieve and exceed the planned outcomes and the customer's expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support
Babcom
Misgav
02.2024 - Current
- Improved customer satisfaction by providing timely and efficient technical support.
- Enhanced customer satisfaction by providing timely and accurate technical support to endusers.
- Provided technical support for geophysical equipment, ensuring optimal performance throughout field operations.
- Developed comprehensive technical support documentation to facilitate knowledge sharing among team .
- Developed technical support for Internet problems and troubleshooting them.
Restaurant Owner
Steak Burger
Deir Hanna
05.2023 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Planned and executed strategies to increase customer loyalty and retention.
Education
Business Intelligence BI
Udemy
OnlineSocial Media Marketing
Udemy
OnlineDiploma - Network Administration And Cybersecurity
HackerU
Haifa 03.2021
Skills
- Troubleshooting Skills
- Technical Support
- Dynamic Routing
- Network Address Translation (NAT)
- Network Automation
- Quality Of Service (QOS)
- Advertising And Digital Marketing
- Teamwork
- Customer Service
- Communication And Active Listening
- Emotional Intelligence and Positive Attitude
- Patience
Certification
- Network Administrators and Cybersecurity
Languages
English
Advanced (C1)
Hebrew
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Timeline
Technical Support
Babcom
02.2024 - Current
Restaurant Owner
Steak Burger
05.2023 - Current
Business Intelligence BI
Udemy
Social Media Marketing
Udemy
Diploma - Network Administration And Cybersecurity
HackerU