Agnes Urbanczyk
Round Lake Beach
Summary
Dedicated License & Title Clerk with expertise in title processing, document review, and problem-solving. Known for enhancing operational efficiency and reducing errors, ensuring seamless collaboration between dealers and DMV offices.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
License & Title Clerk
Semersky Enterprises Inc
Highland Park, IL
09.2021 - Current
- Processed vehicle title applications for accuracy and compliance with state regulations.
- Coordinated with dealers to verify and resolve discrepancies in title information.
- Assisted in training new staff on title processing software and best practices.
- Reviewed documentation for completeness, reducing errors in the title issuance process.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Administrative Clerk
Professional Accounting and Taxes, Inc
Schiller Park, IL
11.2020 - 08.2021
- Streamlined filing systems to improve accessibility and reduce retrieval time for team members.
- Coordinated communication between clients and accounting staff, fostering positive relationships and efficient workflows.
- Assisted in preparation of financial reports, contributing to accuracy and clarity in client presentations.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Education
No Degree - Law Enforcement
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Niles West High School
Skokie, IL05-2003
Skills
- Title processing
- Accuracy and precision
- Title research
- Document review
- Legal compliance
- Temporary tags
- Title examination
- Report preparation
- Attention to detail
- Excellent communication
- Multitasking
- Problem-solving
- Adaptability and flexibility
- Computer proficiency
- Examine titles
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
License & Title Clerk
Semersky Enterprises Inc
09.2021 - Current
Administrative Clerk
Professional Accounting and Taxes, Inc
11.2020 - 08.2021
No Degree - Law Enforcement
College of DuPage
High School Diploma -
Niles West High School