Summary

Overview

Work History

Education

Skills

Websites

Timeline

Afthab Ahmed

Naperville,IL

Summary

Seasoned web operations professional with over 22 years of experience in driving website performance, governance, and compliance across regulated industries and healthcare organizations. Expertise includes web analytics, release management, and platform optimization, consistently delivering reliable and efficient digital solutions. Demonstrated ability to navigate complex regulatory environments while enhancing operational workflows. Actively pursuing opportunities to leverage this extensive background within the financial technology and fintech sectors.

Overview

years of professional experience

Work History

Web Program Manager / Developer

Freelance

01.2003 - Current

Built custom integrations using Drupal, WordPress, and Joomla with PHP/MySQL and REST APIs, and automation using cron jobs, webhooks, and CI/CD pipelines, improving page load time by 30-50%, server response time by 20-35%, uptime to 99.9%, and reducing error rates by 20-25%.
Delivered 50+ CMS-based websites with full lifecycle ownership (design deployment maintenance)
Managed hosting, uptime (99.9%), performance optimization (30-50% reduction in page load times), and client support workflows, resulting in lower bounce rates, better user engagement, fewer support issues, improved client satisfaction and retention, and reduced maintenance effort

Web Operations Lead / Senior Drupal Developer

Aleut Federal

11.2022 - 12.2025

Orchestrated content workflows within Drupal, configuring user permissions and approval processes to accelerate content publishing cycles.
Employed Lighthouse to conduct regular website audits, interpreting technical metrics to optimize page load times and accessibility, contributing to a 40 - 50% improvement in overall site performance.
Led website operations and governance across federal platforms, managing publishing workflows, permissions, and compliance standards
Partnered with UX, product, and DevOps teams to deliver cross-functional web initiatives, resulting in reduced rework and fewer production issues, improved site performance and accessibility compliance, and better alignment between business goals and technical execution, ultimately increasing overall efficiency and user satisfaction.
Developed process documentation and governance standards, reducing errors and improving efficiency
Authored and maintained documentation on Drupal CMS workflows, reducing developer dependency by 30-40% and empowering content editors to independently manage and deploy content updates.
Owned release lifecycle including staging, QA validation, approvals, and production deployments
Implemented analytics tracking and performance monitoring, enabling data-driven improvements
Ensured compliance with WCAG accessibility and federal security requirements

Senior Web Operations Engineer / Drupal Developer

CTAC

11.2020 - 11.2024

Led Drupal 7 9 migrations, managing workflows, QA processes, and deployment governance
Collaborated across product, UX, and engineering teams to deliver scalable web solutions
Ensured compliance with accessibility (WCAG/USWDS) and security standards
Supported SEO, structured content, and performance optimization initiatives
Analyzed Google Analytics data pre- and post-Drupal migrations to pinpoint user drop-off points and usability issues, contributing to a smoother user experience.
Built and optimized CI/CD pipelines on AWS and Acquia Cloud for reliable releases
Established monitoring and alerting systems, improving uptime and reducing incidents by 25%
Environment: Drupal, AWS, Acquia Cloud, CI/CD, Composer, Google Analytics

Technical Consultant / Web Platform Lead

American Society of Neuroradiology (ASNR)

06.2015 - 09.2020

Executed a comprehensive communication strategy throughout the website migration, providing regular updates to global stakeholders and ensuring improved satisfaction.
Managed web platform operations and Drupal CMS governance for high-traffic member and conference websites supporting 6,000+ users.
Streamlined release deployments and QA processes using Git and Jira, reducing manual processes and improving operational efficiency.
Oversaw site health, performance monitoring, and Core Web Vitals using Google Analytics and Google Lighthouse, improving engagement metrics by 20%.
Maintained strict web compliance, utilizing tools like Siteimprove to uphold WCAG accessibility standards and data security.
Led the development and integration of modern web systems (React, Firebase) to ensure seamless connectivity with CRM and marketing workflows.

Sr. Web Engineer / Consultant

Leo Burnett

04.2010 - 06.2015

Led CMS migrations and content optimization, ensuring data integrity and SEO continuity
Delivered web solutions for global brands focusing on performance, SEO, and usability
Collaborated with design, UX, and marketing teams on digital campaigns

UI Designer & Web Developer

Wakensys Corporation

06.2007 - 11.2009

Designed and developed CMS-driven websites using Joomla, WordPress, osCommerce, and Magento, employing user-centered design principles with focus on clear navigation, intuitive layouts, and mobile responsiveness; implemented performance optimization techniques including caching, image optimization, minimizing CSS/JS, and optimizing database queries, leading to higher user engagement, lower bounce rates, improved content turnaround time, and increased operational efficiency.