Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Afshan Hussain

Bolingbrook

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Manager-Milieu

Timberline Knolls
06.2023 - Current


  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Responsible for oversight and direction of the Milieu and all milieu direct care staff.
  • Managed day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents
  • Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
  • Planed and developed unit schedules and provide a safe and positive environment on the units.
  • Responsible for staff - ratio compliance.
  • Provided training and orientation for new staff
  • Provided direct feedback, coaching, mentoring and training
  • Identified staff development, training, and compliance issues with required training.
  • Recruit, interview, select, hire and promote employees for the milieu staff.
  • Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
  • Oversee or facilitate the individual and admission discharge processes.
  • Managed the maintenance of records
  • Reviews content, accuracy and timeliness of paperwork required by milieu staff.
  • Ensure 100% compliance of individual records.
  • Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
  • Provided direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation.
  • Debriefed with staff and residents after such intervention.
  • Assisted with patients and cover unit/group home as necessary to maintain ratio.
  • Demonstrated a positive, empathetic and professional attitude towards customers always.
  • When patient needs are not met, acknowledged and work to resolve complaints.
  • Recognized that patient safety is a top priority.
  • Performd other functions and tasks as assigned

Office Manager

Saris And Things and SNT Biotech
03.2021 - 05.2023
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted vendors to follow up on late invoices.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Organized deliveries by sorting and stocking receivables
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Wore clothing to represent brand and aesthetic of boutique.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
  • Prepared inventory for shipment by attaching tags and labels.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

Medicare Pre-Claim Reviewer

Greatland Home Health Services
10.2020 - 03.2021
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Review physician orders in preparation for claims submission
  • Verify all physician orders needed for claims submission have been attached to the HomeCare HomeBase.
  • Verify all physician orders are dated or contain a date received stamp by the location
  • Verify all orders have been signed by the appropriate physician
  • Verify Face-to-Face (F2F) documentation in the EMR for the billing period being reviewed, as appropriate
  • Validate receipt of client consent/paperwork required prior to billing; ensures OASIS has been sent and accepted. Verifies physician ordered visits match actual visits performed
  • Daily track the receipt of additional documentation needed so that claims may be submitted timely
  • Submit appropriate documentation to Palmetto GBA

Front Office Receptionist

Greatland Home Health Services
04.2020 - 10.2020
  • Maintained office safety by screening visitors.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Homecare Homebase Software
  • Made Start of Care (SOC) packets for the Clinicians.
  • Managed all front desk operations for busy high-volume hotel.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.

Dietary Aide

Heritage Woods
06.2016 - 10.2016
  • Served specific meals to patients with special dietary needs.
  • Set tables before patients arrived to maintain efficiency of meal services.
  • Helped patients with special needs eat meals with kindness and patience.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.

Education

Bachelor of Arts - Applied Behavior Science

National Louis University
Chicago, IL

Associate of Arts -

Joliet Junior College
Joliet, IL

High School Diploma -

Bolingbrook High School
Bolingbrook, IL

Skills

  • Multi-line telephone skills
  • Administrative skills
  • Business operations understanding
  • Workforce Management
  • Listening skills
  • Multitasking ability
  • Customer relations
  • Strategy development
  • Team development

Additional Information

Working on Master in Counseling for Mental Health- Expected to graduate in 2025.

Timeline

Manager-Milieu

Timberline Knolls
06.2023 - Current

Office Manager

Saris And Things and SNT Biotech
03.2021 - 05.2023

Medicare Pre-Claim Reviewer

Greatland Home Health Services
10.2020 - 03.2021

Front Office Receptionist

Greatland Home Health Services
04.2020 - 10.2020

Dietary Aide

Heritage Woods
06.2016 - 10.2016

Bachelor of Arts - Applied Behavior Science

National Louis University

Associate of Arts -

Joliet Junior College

High School Diploma -

Bolingbrook High School

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Afshan Hussain