Afrika Jaco
Chicago
Summary
Highly organized and detail-oriented Administrative Professional with over 15 of experience in providing high-level administrative support, ensuring operational efficiency, and fostering positive workplace relationships. Skilled in handling confidential information, managing multiple priorities, and delivering exceptional customer service. Proficient in Microsoft Office Suite and adept at coordinating complex schedules, preparing reports, and resolving issues with tact and professionalism.
Overview
15
15
years of professional experience
Work History
Executive Assistant
1st and 15th Records
08.2019 - Current
- Provide high-level administrative support to department leaders, including managing calendars, scheduling meetings, and preparing comprehensive summaries.
- Screen and direct phone calls, emails, and visitors, ensuring inquiries are addressed promptly and appropriately.
- Draft, proofread, and prepare correspondence, reports, and other documentation with accuracy and attention to detail.
- Manage special projects and assignments, ensuring timely completion while meeting organizational standards.
- Maintain strict confidentiality while handling sensitive information and records.
- Monitor adherence to company policies and procedures among staff.
- Assist in timekeeping and payroll-related tasks to ensure accuracy and compliance.
Administrative Assistant
Coy Pugh & Associate
02.2010 - 07.2019
- Coordinated office operations, including filing, data entry, and maintaining organizational systems to enhance efficiency.
- Responded to customer and employee inquiries, providing timely and accurate resolutions to ensure satisfaction.
- Supported multiple projects simultaneously, prioritizing tasks to meet deadlines with minimal supervision.
- Collaborated with team members to organize events, prepare materials, and document meeting minutes.
- Streamlined processes for improved accuracy and productivity within the department.
Education
High School Diploma -
Academy Of Scholastic Achievement
ChicagoNo Degree -
Harold Washington Community College
Chicago, ILSkills
- Administrative Coordination
- Time Management & Organization
- Correspondence Management
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Analytical & Writing Skills
- Confidentiality & Discretion
- Conflict Resolution & Problem Solving
- Meeting Coordination & Documentation
Timeline
Executive Assistant
1st and 15th Records
08.2019 - Current
Administrative Assistant
Coy Pugh & Associate
02.2010 - 07.2019
High School Diploma -
Academy Of Scholastic Achievement
No Degree -
Harold Washington Community College