Adrieanne Arnold
North Chicago
Summary
Adaptable professional with extensive experience in customer relations and team collaboration. Known for enhancing client satisfaction and effectively managing accounts to support long-term business growth.
Overview
21
21
years of professional experience
Work History
Brand Ambassador
Mielle Organics
04.2023 - Current
- Engaged consumers through product demonstrations and educational events to enhance brand awareness.
- Developed strong relationships with retail partners, ensuring optimal product placement and visibility.
- Assisted in executing marketing campaigns, aligning messaging with brand values and consumer interests.
- Provided feedback on customer preferences, aiding in the refinement of product offerings and strategies.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Increased sells by 10 percent.
Front Office Coordinator
Connect Search
02.2017 - 03.2020
- Coordinated front office operations to ensure efficient workflow and optimal customer service.
- Managed appointment scheduling, prioritizing client needs and enhancing overall satisfaction.
- Developed and maintained filing systems, ensuring quick access to critical documents.
- Trained new staff on office procedures and software applications, fostering a collaborative environment.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Accounts Manager Customer Service
Methode Electronics Inc
12.2012 - 01.2018
- Managed client accounts, ensuring alignment with organizational goals and client expectations.
- Developed strategic plans to enhance customer satisfaction and retention rates.
- Analyzed financial reports to identify trends and drive actionable insights for stakeholders.
- Collaborated cross-functionally to streamline operations and improve service delivery efficiency.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Strengthened relationships with key clients, leading to increased repeat business.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Built relationships with customers and community to promote long term business growth.
- Managed portfolio of 30+ key commercial and military/aerospace customer accounts.
Representative
FansEdge
10.2012 - 01.2014
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Resolved customer inquiries efficiently, improving response time and service quality.
- Collaborated with team members to streamline communication processes across departments.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Booking Agent
Mario Tricoci Hair Salon & Day Spa
12.2007 - 09.2008
- Coordinated appointment schedules to optimize client flow and enhance service delivery.
- Managed booking software to streamline reservation processes and improve accuracy.
- Developed strong relationships with clients, ensuring high satisfaction and repeat business.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Dispatch Operator
Emergency24
05.2005 - 11.2007
- Responded to emergency calls, assessed situations, and dispatched appropriate services efficiently.
- Coordinated communication between first responders and callers to ensure clear information exchange.
- Monitored multiple radio channels, prioritizing urgent requests while maintaining operational readiness.
- Enhanced caller experience during high-stress situations by remaining calm, empathetic, and professional throughout interactions.
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
Education
Bachelor of Arts - Applied Psychology
Loyola University of Chicago
Chicago, IL12-2025
Skills
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
- Adaptable personality
- Customer relations
- Relationship builder
Timeline
Brand Ambassador
Mielle Organics
04.2023 - Current
Front Office Coordinator
Connect Search
02.2017 - 03.2020
Accounts Manager Customer Service
Methode Electronics Inc
12.2012 - 01.2018
Representative
FansEdge
10.2012 - 01.2014
Booking Agent
Mario Tricoci Hair Salon & Day Spa
12.2007 - 09.2008
Dispatch Operator
Emergency24
05.2005 - 11.2007
Bachelor of Arts - Applied Psychology
Loyola University of Chicago