Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Adrieanne Amos

Justice

Summary

Experienced Youth Counselor at the Kane County Juvenile Justice Center, dedicated to positively impacting the lives of young individuals. Skilled in providing home-based education as an educator for TI Communities. Holds a Master's degree in Criminal Justice with specializations in Psychology and Law from Aurora University. Graduated Summa Cum Laude with a Bachelor of Arts in Social and Criminal Justice from the University of Arizona Global Campus, demonstrating a strong academic record with a 3.90 GPA. Member of Alpha Sigma Lambda Honor Society, Golden Key Honor Society, and Alpha Phi Sigma - Pi Rho Chapter at Aurora University, recognized for academic excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Home Based Educator

Ti Communities
Current
  • Deliver daily programming to participants
  • Create and implement weekly lesson plans that are responsive to the needs of participants
  • Integrate KidzLit curriculum into lesson plans
  • Administer pre/post assessments on a quarterly basis
  • Participate in Community Building and large-scale events
  • Drive enrollment through outreach.

Youth Counselor - Detention Specialist

Kane County Juvenile Justice Center
07.2022 - Current
  • Responsible for maintaining the safety and security of all court-involved youth and employees at the Kane County Juvenile Justice Center
  • Responsible for maintaining knowledge of adolescent growth, development, behavioral psychology, and modern correctional practices
  • Monitors the movement of jail personnel, inmates, and visitors within the jail utilizing closed circuit television, radios, and intercom system
  • Controls the movement of jail personnel, inmates, and visitors within the jail by controlling all electric doors
  • Reports unauthorized movements, emergency situations or unusual activities to designated personnel for response
  • Summons deputies, fire, and medical assistance as necessary
  • Effectively problem solve crisis situations
  • Works both individually and in a team atmosphere
  • Observe and record behavior patterns
  • Data entry which includes writing incident, room time, behavioral and court reports
  • Conduct focus groups, follow ups, and new resident orientation
  • Use verbal de-escalation skills during crisis situations
  • Physically participate in restraints of hostile youth when all verbal de-escalation attempts have failed
  • Conduct searches of minors
  • Follow and enforce the rules of the facility
  • Influence behavior change through cognitive-behavioral strategies
  • Monitor residents during all activities as well as completing nightly room searches
  • Perform building searches
  • Conduct transports of residents to appointments, court hearings, etc
  • Conduct routine safety checks while residents are in their rooms
  • Assist with court hearings
  • Assist with admissions and releases
  • Perform other essential duties and responsibilities as assigned.

Pretrial and Probation Intern

Kane County
01.2024 - 04.2024
  • Observe and assist in monitoring and supervising probation clients who are court ordered to a term of Probation.
  • Learn the filing system, how to monitor, document and report to the court with information on the status of cases.
  • Accompany staff to court, ride-a-long on home visits, school visits, detention visits and attend meetings.
  • Observe staff in completing Intakes, Preliminary Conferences, Social History reports, court reports, Risk Assessments, office visits, how to read our docket entries, and case supervision planning and case note information in the minor’s file while maintaining confidentiality.
  • Observe and learn the processing of conducting assessments for Bond Call and observe intake and appointments for those individuals that are assigned to a Pretrial Officer.

Precertification Specialist

Barrington Orthopedic Specialists
08.2021 - 06.2022
  • Initiates prior authorization for all durable medical equipment, pain management injections and radiology exams requested by staff, providers, and or insurers
  • Documents all prior authorization activities and record activity in Athena accurately
  • Prioritize and organizes all prior authorization activities
  • Serve as a liaison between patient, insurer, and practice
  • Reviews the scheduled appointments up to three days in advance to ensure proper obtaining of authorizations and pre-certification prior to services being rendered
  • Identifies and resolves problems with the scope of the job duties
  • Notifies manager of any situation or issue that is out of the ordinary
  • Work on denials and write off's
  • Prepares written communication to notify appropriate staff of authorization updates and or changes for insurance carrier
  • Responsible to update patient changes of insurances and coverage issues in a timely manner
  • Perform other related work as assigned by manager.

Loss Prevention Detective

Marshalls
03.2016 - 10.2017
  • Conducting surveillances to detect loss within the store
  • Conducting physical security checks and make recommendations for ways to prevent loss
  • Conducting safety inspections and communicating hazards to Management
  • Participating in the training of new hire Associates to address areas of Loss Prevention
  • Taking an active role in identifying all forms of loss, motivating shortage control involvement and helping to identify creative shortage control solutions
  • Responsible for heightening store Loss Prevention awareness
  • Installing and utilizing CCTV equipment
  • Learning and using the latest in advanced interviewing and interrogation techniques
  • Working in a multi-unit work environment
  • Having the ability to work independently
  • Having good written and verbal communication skills.

Referral Specialist I

Anthem - Aim Specialty Health
11.2020 - 07.2021
  • Initiates and manages clinical referrals for pre-authorization
  • Acts as a liaison between hospital, health plans, physicians, patients, vendors, and other referral sources
  • Reviews referrals for completeness and follows up for additional information if necessary
  • Assigns escalated referrals to staff as appropriate
  • Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures
  • Responds to inbound calls initiating exam requests following established processes, meets quality and production standards
  • Contacts physician offices as needed to obtain demographic information or related data
  • Enters referrals, documents communications and actions in system.

Default Resolution Specialist

Financial Management Systems
01.2020 - 04.2020
  • We typically made 250+ outbound calls per day
  • Generally, we do take inbound calls but it is a small percentage of our day
  • Out of 250 calls, we may only speak with 20 people each day
  • Default Resolution Specialists (DRS) call student loan borrowers to offer them various repayment options with the goal of getting their default student loans back on track
  • The DRS position is a very Customer Service and Compliance-focused role
  • It is also production-oriented
  • There are metrics involved and we are measured by our department's ability to assist in resolving the student borrower's debt through government programs.

Patient Care Coordinator

HealthCare Support - AllianceRx Walgreens Prime
06.2019 - 12.2019
  • Schedule delivery of medications to patients' homes or MD offices
  • Enroll patients into services
  • Answer/troubleshoot questions from patients
  • Help to schedule refill orders
  • Update patient demographics
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce standard operating procedures and training guidelines specific to HIPAA.

Customer Service Representative

Dovenmuehle Mortgage
07.2018 - 10.2018
  • Answering customer inquiries regarding mortgage loans in a high call volume inbound call center, on behalf of Dovenmuehle clientele
  • Serve in a public relations capacity when dealing with both external and internal customers
  • Document all customer contact; task each call with the appropriate request or inquiry
  • Communicate and support call center quality initiatives
  • Act as single point of contact for specific borrowers, display a professional, empathetic, customer centric demeanor during all member contact
  • Retain complete accountability for borrower's requests ensure all activity is properly notated and documented in appropriate system
  • Collaborates with various support departments and sub-departments within servicing to identify needs, propose innovative solutions and deliver results while meeting deadlines in a professional manner
  • Escalates issues timely to applicable channels
  • Assist on HELOC loan questions, reconcile payment history, and provide each payment breakdown.

Specialty Customer Service Representative

CVS
10.2017 - 06.2018
  • As a customer care representative I am the first-line of contact with our customers, setting the tone for how our company and services are experienced
  • I provide participants with the right information at the right time to help them make better decisions about their health and healthcare
  • The fast-paced deadline-driven position requires attention to detail and the ability to multi-task
  • I am able to professionally handle a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters
  • I ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way
  • As a CCR I am able to effectively handle complaints while consistently demonstrating empathetic behavior
  • As a CCR I work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.

Education

Master of Science - Criminal Justice

Aurora University
Aurora, IL
05.2024

Bachelor of Arts - Social and Criminal Justice

University of Arizona Global Campus
Tucson, AZ
04.2022

Lake Park High School
12.2009

Skills

  • CCTV Monitoring
  • Surveillance techniques
  • Risk Management
  • Problem-Solving
  • Attention to Detail
  • Adaptability and Flexibility
  • Analytical Thinking
  • Youth Mentoring
  • Crisis Intervention
  • Verbal and written communication
  • Behavior Management
  • Crisis Management
  • Rapport Building
  • Legal knowledge
  • Security clearance
  • Court Procedures

Affiliations

  • Alpha Sigma Lambda Honors Society
  • Alpha Phi Sigma Criminal Justice Honors Society
  • Golden Key Honors Society
  • Academy of Criminal Justice Science Member

Certification

IBM SPSS Statistics
August 2023
IBM
www.linkedin.com/learning/certificates/4...

SPSS Statistics is a statistics and data analysis program for businesses, governments, research institutes, and academic organizations. In this course, Barton Poulson takes a practical, visual, and non-mathematical approach to SPSS Statistics, explaining how to use the popular program to analyze data in ways that are difficult or impossible in spreadsheets, but which don't require you to master programming languages like Python or R. From importing spreadsheets, to making data visualizations, to calculating descriptive statistics, Barton covers all the basics, with an emphasis on clarity, interpretation, communicability, and application. This course is ideal for first-time researchers and those who want to make the most of data in their professional and academic work.

Social & Behavioral Research
October 2023
CITI Program
www.citiprogram.org/verify/?w5051169d-f0...

This SBE-focused comprehensive course provides an expanded training covering not only major topical areas but also many concepts that are specific to types of research, roles in the protection of human subjects, and advanced modules on informed consent topics, vulnerable populations, big data research, mobile apps research, and disaster and conflict research. It offers historic and current information on regulatory and ethical issues important to the conduct of research involving human subjects. Case studies are used within the modules to present key concepts. This course has been updated to reflect the 2018 Requirements of the Common Rule.

Social and Behavioral Responsible Conduct of Research
October 2023
CITI Program
www.citiprogram.org/verify/?w5fd14274-ad...

This course covers the core norms, principles, regulations, and rules governing the practice of research.

Timeline

Home Based Educator

Ti Communities
Current

Pretrial and Probation Intern

Kane County
01.2024 - 04.2024

Youth Counselor - Detention Specialist

Kane County Juvenile Justice Center
07.2022 - Current

Precertification Specialist

Barrington Orthopedic Specialists
08.2021 - 06.2022

Referral Specialist I

Anthem - Aim Specialty Health
11.2020 - 07.2021

Default Resolution Specialist

Financial Management Systems
01.2020 - 04.2020

Patient Care Coordinator

HealthCare Support - AllianceRx Walgreens Prime
06.2019 - 12.2019

Customer Service Representative

Dovenmuehle Mortgage
07.2018 - 10.2018

Specialty Customer Service Representative

CVS
10.2017 - 06.2018

Loss Prevention Detective

Marshalls
03.2016 - 10.2017

Master of Science - Criminal Justice

Aurora University

Bachelor of Arts - Social and Criminal Justice

University of Arizona Global Campus

Lake Park High School

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Adrieanne Amos