Adriano Morales
Chicago
Summary
Finance and Business graduate equipped with analytical thinking and problem-solving skills. Experience in customer service and team leadership supports effective operation management and enhances client satisfaction. Committed to delivering high-quality service and contributing to team success.
Overview
1
1
year of professional experience
Work History
Key Holder
Jet Brite Car Wash
Chicago, IL
01.2025 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Managed cash register functions, handling transactions accurately and efficiently.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and restocked supplies to maintain optimal service quality.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Bachelor of Science - Finance
University of Illinois At Chicago
Chicago, IL12.2027
Associate of Science - Business
DeVry University Advantage Academy
Chicago, IL05.2025
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Workplace safety
- Sales proficiency
- Opening and closing coordination
- Multitasking and prioritizing
- Adaptable to changing demands
- Inventory and stocking
- Handling complaints
- Leadership development
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Key Holder
Jet Brite Car Wash
01.2025 - Current
Bachelor of Science - Finance
University of Illinois At Chicago
Associate of Science - Business
DeVry University Advantage Academy