Adrianna Hummons
Aurora
Summary
Skilled in leasing operations with background as Leasing Agent Assistant. Familiarity with property management software and contract negotiation coupled with strong customer service skills. Proven ability to maintain high occupancy rates and create effective marketing strategies for property exposure. Demonstrated impact in previous roles through increased tenant satisfaction and retention. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Leasing Agent Assistant Manager
Aurora Heights Management
Aurora
05.2021 - Current
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Updated the property management software with changes in occupancy, rent payments and other tenant information.
- Conducted market surveys to determine competitive rates for leasing units.
- Organized open house events to promote available properties.
- Ensured that all leases were signed properly according to company policies and procedures.
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Processed applications for prospective tenants by verifying references and conducting background checks.
- Created a database of prospective tenants through cold calling and email campaigns.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
Call Center Representative
Insight Global
Chicago
01.2019 - 11.2021
- Address customer service inquiry's in a timely manner
- Cross trained over 75 employees
- Achieve customer satisfaction ratings above 95% in the first 6 months.
- Answered average of 50-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Customer Service Assistant Supervisor
UC Health
01.2017 - 01.2020
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
East Aurora High School
Aurora, IllinoisAssociate of Science -
Waubonsee Community College
Sugar Grove, IL 04.2024 - 04.2026
Skills
- Sales Expertise
- Retail Sales Customer Service
- Account Management
- Report Creation
- Stocking and Replenishing
- Microsoft Word
- Active Listening
- Customer Relations
- Microsoft PowerPoint
- Order Fulfillment
- Staff Training
- Professional Telephone Demeanor
- Customer Relationship Management
- Conflict Resolution
- Lead Generation
- Multi-Line Phone Talent
- Document Control
- Quality Control
- Closing Sales
- Critical Thinking
- Customer Service
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Additional Information
- AWARDS , JANUARY 2019 MAYOR ABOVE SELF AWARD FEBUARY EMPOYEE OF THE MONTH AT INSIGHT GLOBAL MAY 2019 RECIEVE 3 SCHOLORSHIPS ( GIRLS RUN THE WORLD, COMMUNITY SERVICE, ADAM QUINN SCHOLOSHIP
- AWARDS , JANUARY 2019 MAYOR ABOVE SELF
Education
Stepful Online Program 2025-2026
(Medical Assistant)
Timeline
Associate of Science -
Waubonsee Community College
04.2024 - 04.2026
Leasing Agent Assistant Manager
Aurora Heights Management
05.2021 - Current
Call Center Representative
Insight Global
01.2019 - 11.2021
Customer Service Assistant Supervisor
UC Health
01.2017 - 01.2020
East Aurora High School