Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrianna Brown

Bloomington,IL

Summary

Dynamic service professional with a robust background in customer service and food handling, complemented by exceptional social and communication skills. Committed to adhering to health and safety guidelines while efficiently managing food items and processing payments. Known for a proactive approach in supporting team members and swiftly addressing challenges, fostering a collaborative work environment. Eager to leverage strong analytical abilities and a positive attitude to contribute to team success while embracing opportunities for professional growth.

Overview

7
7
years of professional experience

Work History

Barista (Transfer)

Starbucks Coffee Company
06.2022 - 04.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Barista

STARBUCKS COFFEE COMPANY
07.2021 - 06.2022
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Warehouse Associate and Package Handler

UPS
09.2021 - 12.2021
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated equipment while observing standard safety procedures.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Fedex Associate and Package Handler

Fedex
04.2020 - 08.2021
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed safety regulations to maintain safe work environment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated equipment while observing standard safety procedures.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Warehouse Worker

Spherion LLC
08.2020 - 11.2020
  • Pick, pack, scan, sort, and label items according to associated routing labels
  • Maintain steady work pace and package/hour quota
  • Maintain clean work area
  • Area stocking
  • Loading items large and small

Associate Barista

Simon Property Group
07.2019 - 07.2020
  • Handle open and close store procedures
  • Complete various transactions via cash register
  • Maintain store cleanliness according to standards and regulations
  • Prepare food and drink orders as requested

Associate Technician

AeroRepair Corporation
10.2018 - 04.2019
  • Disassembled overhauled aircraft wheels and brakes
  • Sandblasted wheels, keys and brake housings
  • Cleaned aircraft wheels, bearings, hardware, brakes and seals

Associate

Crew Carwash Inc.
06.2018 - 09.2018
  • Loading vehicles onto a conveyor
  • Operated pressurized hoses
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Herron High School
Indianapolis, IN
03.2018

Skills

  • Strong verbal communication
  • Hands-on & quick learner
  • Team player with leadership ability
  • Order/ cherry picker experience and certification
  • Picking and packaging experience
  • Can operate AS 400
  • Disciplined and dedicated
  • Adaptable and Reliable
  • Can lift up to 50 lbs
  • Can stand for 12 hours or more
  • Can operate RF Scanners
  • Conflict Resolution
  • Cash Management
  • Customer care and Service
  • Mail Sorting and package handling
  • Reading, writing and comprehension skills
  • Experience in food service and preparation
  • Up-selling

Timeline

Barista (Transfer)

Starbucks Coffee Company
06.2022 - 04.2025

Warehouse Associate and Package Handler

UPS
09.2021 - 12.2021

Barista

STARBUCKS COFFEE COMPANY
07.2021 - 06.2022

Warehouse Worker

Spherion LLC
08.2020 - 11.2020

Fedex Associate and Package Handler

Fedex
04.2020 - 08.2021

Associate Barista

Simon Property Group
07.2019 - 07.2020

Associate Technician

AeroRepair Corporation
10.2018 - 04.2019

Associate

Crew Carwash Inc.
06.2018 - 09.2018

High School Diploma -

Herron High School

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Adrianna Brown