Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Salas

Schiller Park,Il

Summary

Customer Service and Operations Leader with over 20 years of progressive experience in the food manufacturing and distribution industry. Proven expertise in leading high-performing customer service teams, managing office operations, and optimizing logistics for food service delivery. Bilingual communication skills, strategic problem-solving, and delivering exceptional customer satisfaction. Demonstrated ability to improve service quality, streamline order processing, and lead cross-functional teams to meet fast-paced business demands.

Overview

29
29
years of professional experience

Work History

Transportation Supervisor and Routing Specialist

Get Fresh Produce
08.2021 - Current
  • Planned and optimized daily delivery routes for 85+ drivers, ensuring efficiency and timely delivery of perishable goods.
  • Served as primary contact for driver support, offering on-demand breakdown and route assistance.
  • Collaborated with dispatch and warehouse teams to streamline logistics and reduce delivery delays.
  • Utilized bilingual skills to effectively communicate with a diverse driver base and Spanish-speaking clients.
  • Supported continuous improvement of dispatch procedures in a fast-paced food distribution environment.
  • Directly supervise drivers and yard spotters on all facets of compliance with DOT and safe driving compliance
  • Coordinates with Operations to ensure the customer and driver’s needs are met.

Office Manager & Customer Service Supervisor

Highland Baking Co.
12.1996 - 09.2021
  • Managed all aspects of customer service for a large-scale commercial bakery, maintaining a 97% customer satisfaction rate.
  • Supervised and trained a team of 8 customer service representatives, developing training programs that improved onboarding and productivity.
  • Oversaw daily office functions including scheduling, inventory control, supply orders, invoicing, and correspondence.
  • Developed and implemented customer service SOPs that improved efficiency and responsiveness to client needs.
  • Processed and managed high-volume customer orders with precision, minimizing errors and ensuring order accuracy.
  • Worked cross-functionally with production, logistics, and sales departments to address client issues and elevate service standards.
  • Implemented systems to enhance internal communication, including real-time tracking and order management tools.
  • Assisted in basic accounting tasks including invoice creation and payment tracking.
  • Fostered a collaborative work environment that reduced turnover and boosted team morale.

Education

Near North Metro High School
Chicago, IL

Skills

  • Customer Experience & Satisfaction (97% rate)
  • Food Industry Logistics & Routing (85 route optimization)
  • Bilingual Communication – English & Spanish
  • Office & Staff Management (20 years)
  • Team Leadership & Training
  • Order Processing & Fulfillment
  • Conflict Resolution & Problem Solving
  • Dispatch & Driver Coordination
  • Database & Systems Proficiency
  • Process Improvement & Standard Operating Procedures

Languages

Spanish
Native or Bilingual

Timeline

Transportation Supervisor and Routing Specialist

Get Fresh Produce
08.2021 - Current

Office Manager & Customer Service Supervisor

Highland Baking Co.
12.1996 - 09.2021

Near North Metro High School

Similar Profiles

CREATE PROFILE
Adriana Salas