ADRIANA GONZALEZ
Volo
Summary
Ambitious motivated leader with solid history of success in restaurant, beverages and retail operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 21 years of related experience and pursuing new professional challenges with room for advancement. Fluent in Spanish and English. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2026
2026
years of professional experience
Work History
Area Leader
7-eleven
Chicago, IL
2025 - Current
- Led cross-functional teams to enhance operational efficiency and productivity across multiple locations.
- Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
- Mentored junior leaders, fostering professional growth and improving team performance metrics.
- Streamlined communication processes among departments, enhancing collaboration and information sharing.
- Analyzed market trends to inform strategic planning and drive competitive advantage in the region.
- P&Ls Strategic planning and decision making
- Team building
- Recruit, train, and develop store managers and their teams.
- Conduct performance evaluations and provide coaching to enhance team performance.
- Analyze sales data to identify trends and develop strategies to increase revenue.
- Implement local marketing initiatives to drive traffic and sales.
- Oversee budgeting and financial forecasting for the area.
- Ensure compliance with financial reporting and operational policies.
- Promote a customer-first culture to enhance satisfaction and loyalty.
- Address customer complaints and feedback to improve store operations.
- Inspire and lead diverse teams towards achieving common goals.
- Proficient in analyzing sales data and market trends to make informed decisions.
Real Estate Agent
HomeSmart Realty Group
Naperville, IL
2023 - Current
- Facilitated client navigation through property transactions, ensuring comprehension of market conditions and legal requirements.
- Formulated customized marketing strategies to elevate property visibility and engage potential buyers.
- Facilitated contract negotiations and terms on behalf of clients to secure advantageous real estate agreements.
- Executed comprehensive market analysis to deliver informed pricing strategies for property sales.
Area Leader Trainee
7-eleven
Chicago, IL
2024 - 2025
- Directed daily operations to uphold company standards and policies.
- Facilitated training and mentorship for new staff on operational procedures and safety protocols.
- Evaluated sales data to uncover trends and enhance service delivery processes.
- Streamlined inventory management processes to enhance stock optimization and minimize waste.
- Formulated strategic action plans leveraging performance metrics to optimize team productivity.
Convenience Store General Manager
Speedway Gas Station
Oswego, IL
05.2009 - 2024
- Spearheaded recruitment, hiring, and training of 45 customer-focused employees to cultivate a dedicated and high-performing team.
- Demonstrated exceptional service by treating customers as valued guests, fostering strong and profitable relationships.
- Cultivated team members into supervisors and department managers, fostering a family-oriented and performance-driven culture.
- Evaluated employee performance and provided constructive feedback to enhance overall productivity.
- Spearheaded recruitment and training initiatives for new employees to ensure alignment with job requirements.
- Directed comprehensive store operations, including P&L management, to enhance profitability.
- Directed training initiatives for store leaders, fostering leadership development and operational excellence.
- Oversaw daily paperwork, ensuring balanced cash drawers, accurate cash deposits, and timely coin orders from the bank.
- Assisted in conducting inventory counts to maintain accurate stock levels. Supported auditing processes to identify discrepancies and improve accuracy. Aided in loss prevention strategies to minimize shrinkage.
Bartender
Barbacoa Mexican Grill & Tequila Bar
Downers Grove, IL
04.2014 - 04.2016
- Cultivated expertise in bar and menu offerings to enhance customer experience through informed drink and food recommendations.
- Maintained cleanliness of bar area. Assisted with closing procedures. Supported breakdown of bar equipment and machinery.
- Managed daily cash drawer balancing to ensure accurate financial records.
Tax Preparer
H&R Block
Downers Grove, IL
01.2008 - 05.2009
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
General Manager
Shell Station
Wheaton, IL
02.2006 - 05.2009
- Oversaw statewide merchandising benchmarks to maintain operational excellence.
- Provided leadership to 15 employees through coaching, feedback and performance management.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Shift Leader
Baja Fresh
Lombard, IL
11.2001 - 06.2005
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated daily shift changes to lead transition and handle special requests.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Identified needs of customers promptly and efficiently.
- Completed ongoing quality checks on meats, and hot food products as well check coolers temperatures closely following strict quality assurance guidelines.
Education
Associate of Arts - Accounting
Waubonsee Community College
Sugar Grove, IL04.2015
Bartending
Elite Bartending School
Chicago, IL08.2013
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Bassett
Downers Grove, IL07.2009
Tax Preparation
H&R Block
Downers Grove, IL12.2007
GED - undefined
College of DuPage
Glen Ellyn, IL06.2007
Skills
- Oversaw development of shift schedules to optimize team performance Collaborated with department heads to align staffing with operational demands Enhanced productivity by implementing strategic scheduling practices
- Directed efforts to enhance operational workflows and maximize efficiency
- Oversaw administrative functions and reporting processes to enhance operational efficiency Coordinated with departments to streamline data collection and reporting practices Led initiatives to improve accuracy and timeliness of reports
- Managed business unit activities to enhance efficiency and drive performance improvements
- Championed effective communication strategies to enhance team collaboration and project outcomes Led initiatives to improve written documentation standards across departments Fostered an environment of open dialogue to drive project success
- Designed and implemented team building initiatives to strengthen interpersonal relationships and improve team dynamics
- Implemented strategies to resolve issues efficiently, ensuring operational continuity
- Oversaw recruitment processes to build a skilled workforce Developed training programs to elevate employee competencies Fostered a culture of continuous learning and development within the organization
- Facilitated effective scheduling and coordination to enhance operational efficiency
- Administered budget management strategies to optimize resource allocation and control expenditures
- Designed and implemented training programs aimed at fostering professional growth and organizational effectiveness
- Conducted comprehensive P&L analysis to support strategic decision-making and resource allocation
- Oversaw documentation processes to ensure clarity and compliance with project standards Led reporting initiatives to provide stakeholders with timely updates on project status Coordinated with cross-functional teams to enhance documentation quality and reporting accuracy
- Guided decision-making to enhance operational efficiency
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
- Fostered a respectful and polite environment to enhance team collaboration and client relations
- Oversaw onboarding initiatives to integrate new employees into organizational culture effectively Led orientation programs to communicate key policies and operational procedures Coordinated training sessions to equip new hires with necessary skills for success
- Led initiatives to define strategic goals for project success Oversaw the alignment of team efforts with organizational objectives Championed a culture of accountability and continuous improvement in goal achievement
- Maintained focus and clarity to effectively navigate challenging circumstances
- Led negotiation initiatives to align stakeholder interests and resolve conflicts Championed conflict resolution strategies to enhance team dynamics and productivity Guided teams through complex negotiations to achieve favorable outcomes
- Implemented strategic time management techniques to streamline operations
- Designed and implemented training programs aimed at fostering employee growth and career advancement
- Facilitated team leadership initiatives to drive project success and achieve organizational goals
- Monitored and analyzed expenses to ensure adherence to financial guidelines
- Oversaw project timelines and resource allocation to optimize team performance Championed strategic planning initiatives to align project goals with organizational objectives Fostered a collaborative environment to enhance team productivity and efficiency
- Led employee coaching initiatives to foster a culture of continuous improvement Championed motivation strategies that increased team engagement and productivity Developed tailored training programs to elevate employee performance and satisfaction
- Analyzed market trends and historical data to enhance accuracy of revenue forecasting
Accomplishments
Region winner of customer excellence and top rated manager for Q4 in 2013 for achieving best the results in our market.
Excellent operational award, in 2025 Q3. Best area in the company for consistency and driving the company’s metrics for the convenient stores and restaurants.
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Barbacoa Mexican Grill & Tequila Bar
04.2014 - 04.2016
Convenience Store General Manager
Speedway Gas Station
05.2009 - 2024
Tax Preparer
H&R Block
01.2008 - 05.2009
General Manager
Shell Station
02.2006 - 05.2009
Shift Leader
Baja Fresh
11.2001 - 06.2005
Associate of Arts - Accounting
Waubonsee Community College
Bartending
Elite Bartending School
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Bassett
Tax Preparation
H&R Block
GED - undefined
College of DuPage
Area Leader
7-eleven
2025 - Current
Real Estate Agent
HomeSmart Realty Group
2023 - Current
Area Leader Trainee
7-eleven
2024 - 2025