
Dynamic and experienced professional with over 10 years in the hospitality industry, known for delivering exceptional customer service and creating an inviting atmosphere. Proven track record of successfully managing bar operations, including inventory control, staff training, and compliance with health and safety regulations. Adept at crafting innovative cocktails while building strong relationships with patrons to enhance their overall experience. Seeking to leverage my extensive expertise in a challenging role that values creativity, leadership, and quality.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Created policies, procedures and guidelines for staff members' daily operations.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Prepared staff work schedules and assigned specific duties.
- Managed payroll processing functions including timekeeping records and salary administration.
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
- Created cost-effective strategies for purchasing, storage, and distribution of alcoholic beverages across multiple locations.
- Performed inventory management duties including ordering supplies, monitoring stock levels, managing waste control, and reconciling invoices.
- Monitored bar operations during peak hours to ensure quality standards were met.
- Trained staff on proper beverage service techniques and responsible alcohol service policies.
- Supervised a team of bartenders by providing guidance on product knowledge, recipe preparation techniques and customer service skills.
- Developed relationships with local brewers, distilleries, wineries and other suppliers to maximize selection while minimizing costs.
- Conducted regular meetings with vendors to discuss new products, trends in the industry and promotional opportunities.
- Staff training and development
- POS system proficiency
- Beverage cost control
- Customer engagement
- Inventory management
- Menu development
- Bilingual
- Payroll
- Cost control
- Event planning