Adrian Sanchez
Chicago
Summary
Dynamic retail professional with extensive experience at Aldi, excelling in customer service and team leadership. Proven track record in enhancing store performance through strategic merchandising and effective issue resolution. Skilled in inventory control and employee coaching, fostering a positive work environment that boosts morale and drives sales.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Aldi
10.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Aldi
05.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lead Store Associate
Aldi
04.2023 - 10.2023
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Resolved conflicts among staff members diplomatically, fostering a harmonious workplace atmosphere conducive to productivity.
Frozen and Dairy Manager
Jewel Osco
10.2019 - 05.2022
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
- Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
- Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
Sales Associate
Jewel Osco
06.2019 - 10.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Associate - Criminal Justice
Harold Washington College
Chicago, IL06.2021
Skills
- Customer service
- Customer engagement
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Employee coaching
- Sales expertise
- Issue resolution
Timeline
Assistant Store Manager
Aldi
10.2023 - Current
Lead Store Associate
Aldi
04.2023 - 10.2023
Sales Associate
Aldi
05.2022 - 04.2024
Frozen and Dairy Manager
Jewel Osco
10.2019 - 05.2022
Sales Associate
Jewel Osco
06.2019 - 10.2019
Associate - Criminal Justice
Harold Washington College
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